The Queens St Ives

Have stayed at this hotel many years ago and had a great stay. Must be different owners as we had a totally different experience. Only went in for a drink and a meal. When we looked at the limited menu decided not to luckily. A couple sat near us did. There meal looked very basic which was just dropped down in front of them. I went to get another drink from the bar. one of the glasses was tipped right over by the girl behind the bar , covering me with drink. The girl was to busy speaking to the people at the end of the bar. Another girl came around to clear up the mess with no offer to me to dry myself. I had to ask for some blue roll. Very unprofessional. I was soaked. I said I guess those are free , she said I'll charge you for one. Great customer service( not). Will we return, I don't think so!!

Stank of bleach in bar area which wasn’t the best welcome although they are obviously trying to smell clean?? Ordered our food which took quite a while to arrive and then very underwhelming. Chicken wings for main was just that no salad side and don’t even ask for chips because they don’t do them. No cutlery given until we had to ask for them and our chip substitute which hadn’t arrived with meal. Sorry but wouldn’t recommend or rush back.

What an Amazing place, great choice of food, for all tastes, and loads of drink choice at the bar- big warm welcome! Good music, had the best time at the Queens Hotel. There’s plenty of space, still with a cosy feel. We will be back! Thanks for having us!

Dogs yapping and out of control in the bar area. Dogs on seats. Dogs on tables. Dog bowls on tables. I left because I wasn't happy putting my drink on a table where dogs are freely allowed to be. Hygiene ?

The Queens is a nice place for me to enjoy a drink, have a game of pool, sample the local beers, pizza and speak with the staff - whilst sat at the bar (unless playing pool) and yet I found myself unsatisfied that the bar stools have been removed - and apparently destroyed!! I visit this establishment most afternoons for coffee and an evening drink with a tasty pizza. Please reintroduce the bar stools as having them creates a much more social atmosphere at the bar and encourages customers to stay, make new friends/conversation and make the queens more active which is important for its success given St Austell Brewery have now taken over the role of running The Queens.

Went in for a few drinks for a much needed night out. Loving the changes. Great pool table and darts. Seems to be under new management, and lots of things planned for different nights. We shared a pizza and a bottle of wine. Great food, great wine. Planning next night out. Will definitely be popping in for food and drinks again soon.

We often call in The Queens at least twice a week when in St Ives , the team are so friendly and the hotel is a great place to watch rugby ( Six Nations or the up and coming Rugby WC ) on large screens . Great selection of drinks and good atmosphere always . Highly recommended, tables always free and manager welcoming , one of best St Austell locations in my opinion for relaxing night out . Well done team !!!!

We reserved a table for 2 on Friday 24th February at 7.15 , 4 weeks ago for pizza which was confirmed by the hotel on the 21st February to say they were looking forward to seeing us on the 24th February. We arrived at 7pm after a 5 hour drive to be told by a member of staff that they weren't serving food due to no products & no chef in the kitchen. He said speak to a manager if you have an issue and 'they would be back in the morning to serve breakfast' if you want to eat here'.........I rarely comment on Tripadvisor but I'm speechless by the lack of poor service & communication by Queens Hotel.

Visited here over the weekend for drinks, whilst the manager was welcoming and attentive she clearly had her work cut out to draw in the customers. No atmosphere in the brightly lit bar, felt more like a social club than a pub. The staff all very young, looked like they didn’t want to be there, but very interested in their phones. Won’t be returning.