Renaissance St. Augustine Historic Downtown Hotel

Both the room and the common areas were beautiful, clean and well maintained. The location is conveniently located right in the historical area of St. Augustine’s. It’s just a few minutes walk to everything you could possibly want or need. I was disappointed in their sneaky attempt to downgrade our room. After receiving the keys and lugging all our stuff to the room, they had provided us a two double bed room without a balcony. I had booked a king room with balcony (which had already been paid in full). I had to lug all my stuff back downstairs again only to be told they had overbooked and that they had no wiggle room. They offered us free breakfast. When that didn’t satisfy me, they offered free parking. This didn’t satisfy me either as I simply wanted what I had paid for. After arguing and speaking with the management, they provided the room we had booked. We never received an apology and I was very disappointed that they tried to pull the wool over our eyes forcing me to argue for what we paid for. I had booked the room special for my wife’s birthday and Valentine’s Day. We had just driven across the state to celebrate. When we should have been feeling happy to be there and celebrating, we instead had feelings of anger and frustrations. Our experience was certainly not as positive as it could have been as a result.

We had a lovely time but the Restaurant is not open most of the time and it certainly is not fine dining. The spectacle pork chop at $60 is two spare ribs. Nuts!

We stayed here once for the nights of lights and had a lovely time so when we were picking a hotel for our wedding we wanted to stay here. We called several times leading up to the wedding and they let us know we would be staying in the corner room since it was our wedding. Wellllll when we first went to check in they told us it was ready, we asked in passing about it being the corner and it sure wasn't. So we delayed check in for this corner room we were told we were getting. We came back and checked in officially and turns out we didn't even get the corner room so that was confusing but ok whatever. The rooms are nice and the patios are awesome but it was disappointing to not have the room we were promised. And it's semantics at this point but a little acknowledgment of the wedding in our room with a simple card would have gone a long way. But alas we were just another room to them. We will say that the valet guys were all so friendly and kind. If this review was for them alone it would be 5 stars. As for the on site restaurant, We had a really great bartender but they definitely didn't staff properly for how popular this spot gets. All our drinks were really good but there were some big question marks on food we ordered. We got the steak satay app and it comes with a salad... however the salad was saltier than the Dead Sea. It was inedible which for the price point was tragic. We will be looking for another go to Saint Augustine Hotel.

Beautiful property, very well kept. Food at the bar was superb. The room had a balcony looking out to the decorared streets. It's close enough to everything without having to deal with the crowds. Valet attendants very courteous and quick to help and answer questions Front desk personnel could use better training, clerk checking us in was rude and not very helpful had to ask the other younger clerk to assist us with directions and tickets to the attractions. Same at check out lady at the front desk was flustered and in a bad mood but overall it was a good experience

Hotel was not clean. Requests were never granted. Was overcharged for my stay & charged for 3 days of parking even though I never parked on hotel property. I’m still fighting for my refund. At this point my stay has been ruined & I will never return…

This was our first stay here and we were very impressed with how clean the hotel was! It is a beautiful hotel and all employees were very friendly. I will stay here again and recommend to friends and family.

The hotel is lovely and the festive Chris**as decorations and lights amazing. No negative feedback to give!

Hotel was centrally located to all activities and was extremely clean! Looked great and modern inside with classic St. Augustine look on the outside. Only downside was that the walls must be extremely thin however, because ended up waking early each day as we heard noise from bathrooms and doors closing as well as people talking from neighboring rooms and down the hall.

You would never know how old the building was from the inside. Excellent job of renovation!