4-Star Hotels in Toronto

I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future

Room was large and beds were comfortable. Thermostat did not work, we could only control temperature by turning it on or off. This caused us to get up several times during the night to regulate our room temperature. Bedrooms tv was disconnected. Shower had poor water pressure. Hot tub area was unclean. Biggest complaint would be the morning breakfast. Clearly the pancakes and the eggs came from packages. The pancakes were dried out and crispy around the edges, and the eggs were premade and processed. Home fries were stale and seemed old. Poor selection of food. Breakfast around the corner at McDonalds would have been of higher quality.

There was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!

Great Location is very walkable to everything. We heard a little noise from patrons from the restaurants across the street but nothing over the top, and rooms were fairly sound proof. Filtered water dispensers everywhere. Small quiet pool with long hours. Housekeeping staff friendly. Average Renovated rooms were still a little grungy. Bathroom updated and modern though lots of dirt along baseboards. Needs improvement Towels and bathrobes were so old. They were certainly clean but very worn out and rough. The bathrobe had a hole in it. No lotion. Carpet was a little eh. A bit subpar for a Novotel Hotel particularly at the nightly price.

The hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset. I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued: Her: ”There's just over one yuan left, do you want your change?” Me: ”Yes, please.” (I just wanted to go rest quickly) Her: ”Do you want the cash now?” Me: ”OK.” Her: ”Can I give it to you when you check out?” Me: ”OK.” (I really just wanted to end the conversation) Her: ”Can I just not give it to you? It's only a bit over one yuan.” Me: ”OK.” (So tired, and hadn't even eaten yet) Her: ”OK”

The location is fantastic, super convenient for sightseeing. I loved that I could always see the CN Tower from my room. Big thanks to the friendly staff at the front desk!

Excellent location just steps from King subway station and a short walk to Union Station. Clean, spacious room with comfortable bed and an amazing view (from top floor tower room). Bathroom was a bit tight.

Great location, easy check in / check out, amazing views from very high floor of a 50-story condominium. I was able to check in at 3PM and the place was very clean. 24 hour security at the lobby and 24 hour concierge on 5th floor. There is a large public parking lot right across the street that is safe and easy to use. Starbucks & Tim Horton’s is right downstairs, and Dundas Square is literally a 6 minute walk away. Would definitely stay again and would recommend to others!

The hotel is a bit old, but it's well-maintained and the environment is very good. What was unexpected was the extremely unfriendly attitude of the front desk staff. At first, I thought they were unfriendly because my booking was from Trip.com (meaning I couldn't earn IHG member points), but after staying, I realized the front desk simply had poor service awareness. I came to Toronto for a game on the 20th. I arrived at the front desk at 2 PM, but the room wasn't ready, so I stored my luggage and checked in at 11 PM. The next day, I left at 10 AM and returned at 11 PM to find the room still hadn't been cleaned. I called the front desk to complain, and an Indian man gave a perfunctory response and then hung up on me, which infuriated me... I called the front desk again, and an Asian woman answered. She was still perfunctory but eventually agreed to send towels and drinking water to the room. Traveling all this way and paying a high price for such an experience has really soured my impression of Toronto as a city. IHG, goodbye.

Pros: The hotel is in a good location, within a five-minute walk of the Toronto CN Tower and Rogers Centre. The room is quite large, and it is not a problem for two adults and two children to stay. You can buy some food and cook. The equipment is complete. There is a Starbucks downstairs, which is very convenient. There is a large 24-hour supermarket on the corner. It takes about 20 minutes to walk to the main attractions. Cons: Full self-service check-in, no cleaning. You have to wash your own towels and take out the trash yourself. Overall, it is worth staying