GGuest UserI chose this hotel, ranked number one in the Baiyangdian area, for a short trip with my four parents, all in their eighties. I hoped they would be comfortable, walk less, eat well, and that I could personally bathe them since there was a bathtub.
The hotel grounds are huge, with ample parking and convenient charging facilities.
First, I want to commend the front desk receptionist. It's rare to encounter such a professional and nice hotel receptionist in such a close and beautiful area.
Not all the bellboys were proactive. Seeing that we had little luggage, they didn't offer to help, which made me feel there's a lack of service training for elderly guests.
Housekeeping staff I met in the hallways were all very friendly.
At breakfast in the restaurant, the greeters at the entrance were very enthusiastic, the seating was comfortable, and dishes were cleared promptly – sometimes even cutlery was taken away before I finished. The variety seemed extensive, but the quality was generally mediocre, with no memorable dishes.
The gym area was freezing cold, and the pool was also very cold. It's easy to catch a cold going from sweating profusely to extreme cold.
From the moment you step into the elevator in Building B, there's a strange, almost foul smell. The air quality in the hallways and rooms wasn't great; the smell was very odd, not a pleasant fragrance.
The room was spacious, and the bathtub was fantastic, draining quickly. However, the shower enclosure wasn't sealed well and leaked water outside. The toilet wasn't smart, and the TV was a bit small.
The lake within the hotel is large, and there are electric carts for sightseeing. The lotus flowers, koi, and swans made it very lively. An evening stroll was very pleasant.
Overall, the cleanliness was excellent. I even received a follow-up call after checking out. I hope the hotel continues to improve.
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