Checked in on August 7 which was a great experience. I was early since I had an afternoon event to attend but they did have a room (215) available-but across from the ice machine and elevator.. Although I was eligible for a suite they only had a King room available. Ok, only one night. The King rooms have two TV's, one across from the bed and the other across from the sitting area. The TV across from the sitting area would not work despite my trying everything. I went down to the desk and they agreed to give me a $30 discount. OK, just one night. Upon my return later the room directly across the hall had their TV so loud you could hear at up and done the hallway. I reported it, the hotel staff member came up and found them not in the room so she could do nothing about it. That continued about an hour-and-a-half. Very rude and disrespectable guests. The bed was comfortable and generally the room was fairly clean, but... hairs in the bathroom and the shower floor was in bad shape with cracks, areas that should he'd been caulked/sealed had huge gaps and some mold and mildew. I also found mold and mildew near the room's HCAV unit. Breakfast, if you would like to be liberal and call it that was a complete joke. Nothing really hot, about everything prepackaged and not real healthy. They did have a waffle maker that I used but again, despite the maker's signal that the waffle was cooked, it was not and a mess to clean up. There were no coffee cups and lids. Sitting in the lounge area were two young women who I first thought were hotel guests - but no. They were supposed to be working at the front desk. They were having a great time on their phones, joking and carrying on. Once I realized that they actually worked there I requested that the obtain some cups and lids, which they later did. After a very disappointing ”breakfast?” I checked out, walked by the front desk and found those two ”front desk ” staff were still in the lounge area playing with their phones, laughing and still carrying on paying no attention to me leaving - no acknowledgement or ”Have. nice day!” (I was already checked out on-line) so I only needed to drop off my keys. God forbid that I would have had to disrupt their fun. That prior evening a couple was trying to check in-they made their reservations with a third-party, like Expedia. There was a mix up with the date and they were told that there was no rooms available. Frustrated they left. I learned that they had about an entire page full of uncleaned rooms. For that day, a Sunday, they only cleaned rooms for reservations made fo the day. Landscaping was fine although some trash littered the parking area and yard. Bottom line, management and some unprofessional staff need to be dismissed and find some experienced professional, caring managers and staff. The breakfast needs a huge improvement. There is a Waffle House close if you do still decide to stay here and would like a decent breakfast. I hop
54 Reviews