Four Seasons Hotel Kuwait at Burj Alshaya

Very nice and very good service its a amazing experience please visit this hotel

The worst was concierge

Very nice hotel in Kuwait and it’s in downtown it was amazing hotel

Value of money i expected luxury service but i didn't like the food testin the break fast buffet also room size not feel welcome from staff specially reception team i requested late check out but they informed you should pay for that i will never back again

I stay here first time.i am so happy with cleanliness .here is everything we can get if we need anything housekeeping provided. They clean the room nicely,cleaned toilet,they make nicely my bed especially Bikesh he cleaned my room very nicely thank you Bikesh for your service

You know that feeling when you have a remarkable experience and you cant control it defiantly you want to repeat it. The stay in Four Seasons Kuwait, i want to thank the creative team behind this fabulous hard work. Thank you from the bill-boy and the receptionist till the team behind the scenes. Best regards from Dubai

Fantastic service. Check in was fast and abigail at reservation was great. The only downfall was the in room dining food, it was so bad. The worst burger I ever had and the pizza was like the frozen pizzas sold at supermarkets. The hotel should really replace the head of food and beverage as am sure he doesn't have taste in food.

Four Seasons Hotel (FSH) is a 5-star Forbes Travel Guide award winning hotel. I visited during February 2024, the weekend prior to Valentine’s Day for a staycation. My experience has been top tier with their level of customer service. It started from the moment I arrived in the Four Seasons at the front entrance until I checked out. I booked the romance package which included: early check in 12pm and late check out 4pm, 20% off spa services, 20% off for meals at two restaurants: Sin Toho and Dai Forni, sparkling juice, flowers, and a cake. During my check-in I inquired about my spa appointment to confirm, and the lady stated she would get someone to call me when I arrived in my room. I was so impressed that when I arrived in the room my suitcase was delivered shortly after within 1 minute and spa called me immediately to confirm my appt. When I walked in my room it was as expected for the romance package and included the sparkling juice, card, cake, roses in the tub, table in the room, and balloons on the bed. I absolutely loved the tub in the bathroom as this area was very spacious. It included a separate area for the toilet and shower for privacy. Next, I went to check out the facilities in the hotel: gym, indoor pool, outdoor pool, and spa. Going into the area was adequate water for guests along with fresh juice and snacks. I was greeted properly as soon as I arrived in this area. Employees were standing at the entrance and guided me to the gym and indoor pool. The gym is fully equipped with weights, cardio machines, weight machines, cycling room for classes and so much more. I was very impressed. The indoor pool is beautiful, and it wasn’t crowded. There are plenty of seating for all guests and they have a jacuzzi. Next to all of the seating in the indoor pool area they offer a button for you to get in contact with the employees if you need assistance. There are plenty of towels, water, and juice in this area for guests. Next, I went to the outdoor pool. This area was also not crowded. The jacuzzi is located inside of a kabana, which is epic. The view from the pool area is beautiful overlooking the city. I was assisted by Mery Jo (MJ). She setup my seat and gave me a cooler with water. She was very professional and assisted me in every way to ensure I was comfortable. The welcome to FSH fruit platter was a surprise and just shows how they value their customers at this hotel. I went to tour the spa as it offers facilities to all guests including steam room, sauna, jacuzzi, showers, lockers, and the relaxing room while you stay at FSH. In addition, there are other services offered at an extra cost. I was really impressed by the service of Lerian. She was very accommodating and explained the spa facilities to me. I’ve never had a shower that offered so many options including tropical rain, island storm, arctic mist, and body sprays. The relaxing room has snacks, tea, waters, newspaper, books, headphones and a blanket to relax afterwa