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Surabaya Hotels Recommended for You

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5 star

Bumi Surabaya City Resort
4.6/563 Reviews

Bumi Surabaya City Resort

Genteng Surabaya|0.68km from Ta Wan Plaza Tunjungan
Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

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Explore Guest Reviews of Hotels in Surabaya

Searching for hotels near Ta Wan Plaza Tunjungan? Compare room rates and reviews to find your ideal stay.
Varna Culture Hotel Soerabaia
4.2/569 Reviews
Tunjungan
the location of the varna hotel is very strategic.the surrounding environment is the old city of surabaya.the service staff is very friendly.our room air conditioner was turned off,but the staff was ready to cover our room air conditioner
RedDoorz @ Genteng Surabaya 2
2.4/53 Reviews
Genteng
This is a great choice for you to take affordable room
Bumi Surabaya City Resort
4.6/563 Reviews
Genteng
Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.
Four Points by Sheraton Surabaya, Tunjungan Plaza
4.7/5172 Reviews
Tunjungan
Very nice stay, and friendly service. I spilled some food over my luggage and they went out of their way to help me clean it up. While the place seems a bit older, it is very well kept in shape. Breakfast choice was very good both for western and Asian food.
Sheraton Surabaya Hotel & Towers
4.4/5121 Reviews
Tegalsari
Decided to upgrade to the new renovated room. Room was comfortable. Good location just beside TP mall.
Tunjungan Hotel
3.7/525 Reviews
Tunjungan
Once I entered the lobby, obviously smelled an old hotel. But the bellboy was nice. A point for him and the concierge. When I went up to the room, again, obviously it was an old hotel, the smell of carpet and gloomy. The room was uncomfortable. Humid. And the air conditioning was not working properly! I set it up at the lowest degree with maximum speed, but I was still sweating at night while I’m sleeping. I didn’t call the engineer because I was too tired and need to wake up early morning to catch a flight. The wallpaper has stained and broken. The space between the bed and the wall, you will see a pile of dust. The breakfast was also not a great things to enjoy. I assume the milk tasted like it was mix with water. They authentic food I could enjoy there was papaya and my glass of tea. The rest was a big no. Lucky for me who only stay a night there. If more than that, I would prefer cancel my booking and stay at lower level hotel.

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