Hampton by Hilton Taiyuan Jinyang

The staff's service attitude is very good, but the hotel's hygiene is too poor. Maybe it's because the hotel has been there for too long. The shower and floor in the bathroom are also dirty. I came here too late and had a fever, so I didn't ask to change rooms, although the price is not high. , but the expectations of the first place on Ctrip’s list are much different from my stay experience. I have stayed in hundreds of thousands of hotels, and hygiene is the most basic thing.

This is the first time I question the rating of a Ctrip room. From check-in to check-out, you can only give a smile when you check out. We checked in during the Chinese New Year holiday. If you have any objections, you can not open it, and we will not make a reservation. Breakfast is a battlefield. I really don’t bring children there. The environment has messed up some people. The scene was out of control, with people shouting and shouting. Most of the people at the scene were with children. No one else could have managed the hotel like this. The self-service machines are also very powerful. There are people in the elevator, so they squeeze in, which is a safety hazard. Safety and happiness are the most important, and I sincerely recommend that you don’t go.

How should I put it? I rarely review hotels because they basically meet expectations, but this one is so bad that it makes me extremely eager to write a few sentences. First, Ctrip introduced two beds, but they are actually an ordinary 1.8-meter bed and a sofa bed. Second, Check-in time: 3 pm. The room was not completely cleaned. The sofa bed was not opened and made up, but the front desk asked to check in first. Room service made the bed later. Half an hour after check-in, room service knocked on the door to make the bed. The family was too tired and fell asleep, so I talked to the room service for a while. I didn't expect the room service to be very dissatisfied. I was silent for two seconds and said that I didn't have time. Then I said it again. I called the front desk twice to urge it. After 9 o'clock in the evening, it was laid and the attitude was not friendly. The third breakfast space and service The staff is completely unable to meet such a large flow of customers. The restaurant has guests waiting for a table. The food supply is not timely and the attitude is not complimentary. The guests are complaining. As a hotel owned by Hilton, they use disposable and low-quality spoons. I am also eye-opening. The fourth advantage is that there is a free parking lot. Just report your vehicle plate number to the front desk before leaving.

The air conditioner is so noisy that I can't sleep without turning it on. The plane is a bit noisy. The drain valve of the wash basin doesn't work well and the water in the pool can't be filled. When the hot water is put in, the water turns yellow. Has a rust color. There is no public washing machine or dryer, but the laundry fee is expensive. It is better to just wear socks and underwear for a day and throw them away and buy new ones. The child had a nosebleed and soiled the sheets. The cleaning fee was 180 yuan. This was the only one in the entire one-month trip. Not a 5-star hotel, but it is also the one with the worst experience and lowest value for money.

1. The toilet in the first room I checked in leaked, and there was toilet paper on the bathroom floor. The front desk immediately asked me to change rooms, but I didn’t say anything. 2. After the change, I checked the second room, and there were hairs on the floor and hair on the bed (Pictures 2 and 3). My boss was coming at that time, so I didn’t have time to worry about it anymore, so I simply cleaned it up myself. I can't tell if the bedding has been changed, otherwise there would be hair. 3. After I sent the boss off the next day, I communicated with Ctrip and told me that I had to wait for 5 hours. I spent money to stay in a problematic hotel, and then I had to wait for you to be free? Should the hotel contact me as soon as it finds out and tell me why I have to wait? 4. After my strong request, the hotel contacted me. At this time, I was already very angry, but what I got was still the sentence "Our manager is not here, your manager is not here. Is this the reason? There is no one above the manager, or below." Without people, the whole hotel can't handle things without the manager. Even if the manager is not here, he can make a phone call in two minutes to contact your manager, which is nothing more than the hotel bullying guests. 5. After chatting with me for a long time, I didn’t want to hear any more and told the hotel to give me a room fee reduction. In fact, I wanted someone in charge of the hotel to contact me and apologize to me, but this little employee told me The manager contacted me and then stopped contacting me. Tell me that if you write a negative review, we won’t give you a discount. If you don’t write it, I can still do it. The so-called discount means that I ordered it at 438 and gave it to me at 400. I I won't stay in your hotel if I want to pay this 38 yuan. 6. I choose your hotel because of trust and brand. If something happens, you should solve it as soon as possible instead of shirk. I don’t know if the hotel has insufficient training or for other reasons. This should not be a problem-solving attitude, so-called The manager never showed up. The so-called employees kept pushing the matter to the manager. It was not the first time to stay at the Hilton. This experience impressed me. I wonder why the guests spent 400 to stay in the hotel. It is clean, has good facilities and good service. , but nothing happened. Open your mouth and say, if you don’t give a negative review, I will give you 38. If you want to give a negative review, I won’t give it to you. Treat the guests as beggars.

It is said that it is a Hilton. In addition to the equipment, the environment is not good. The KTV below can be heard clearly in the middle of the night on the fifth floor, which affects sleep. There are windows but you can't see outside, you can only see the wall. The seating area for the buffet is too small. Few, we have to share a table for dinner

In a superior double room, there are food residues on the quilt, which can be removed by hand! Don’t you even change the quilt? In a family room, the air conditioner didn't work, the room temperature was 20 degrees, no slippers were provided, tissues were not replenished, and the window glass was broken. The elevator was so slow that I couldn't even get up after two rounds! For breakfast, either no one cleared the table or the drinks were out of water. The coffee machine was full of garbage and didn't work anyway. The noodles here are very slow, and the meatball soup is a specialty, it's iced! The good reviews of this hotel are probably from the front desk asking guests to review them. I have stayed at several other Hampton by Hilton hotels and they were all pretty good. This hotel is so inappropriate.