Extremely disappointed. The owner Brett should be ashamed for ripping off people in a state of emergency. We booked a room for this weekend, unfortunately we could not make it due to the state wide flood emergency. My grandmother called to let the business know that it would be unsafe for us to drive this morning and that we wouldn’t be able to make it due to road closures. She asked if we would be able to transfer the credit to next weekend to which the presumed owner was incredibly rude, refusing a credit and told her he has a business to run. Any other circumstances and this would be understandable as we respect business policy, however in a state of emergency, the Australian Consumer Law under Travel and Accommodation states Cancellation because of a natural disaster or other crisis – frustration of contract A crisis such as a bushfire or flood may lead some guests to postpone or cancel their visit. Your rights and obligations will depend on the situation. You are both released from the contract if, for example: ＞ the accommodation has been destroyed ＞ access roads have been closed, or ＞ the authorities have advised that the area is not safe to enter. We were told that the policy would not be changing and to “get a lawyer”. We were so disappointed in such unprofessionalism as well as the poor trea**ent of potential returning customers. Unfortunately we are forced to take this further.
39 Reviews