Tijuana Calete Hotels

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

With a stay at Hotel Sunio City, you'll be centrally located in Tijuana, a 3-minute walk from CAS Visa USA and a 3-minute drive from Estadio Caliente. This hotel is 2.8 mi (4.6 km) from San Ysidro Border Crossing and 3.6 mi (5.7 km) from Las Americas Premium Outlets.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.At Hotel Sunio City, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.Stay in one of 99 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads.

So not bad at all. Stayed for about a week. Ordered lots of room service and drank at the bar. Room was wonderful. My only complaint was when I called room service one night and the guy was obviously annoyed, quite rude. I asked for the total of my order to have money ready and he judt plainly say ”no. Anything else? I responded no then he hangs up. No time or thank you. Other than that I enjoyed the security of the hotel, we left money out and maid service came by while we were lit and they didn't take it but instead changed our sheets, towels and tidied up my workstation (desk). Will be returning in April again.

The room has a peculiar smell, the noise of the bathroom exhaust fan is too loud, and the sound of the air conditioner is also very loud! The only consolation is that there are two refrigerators and microwave ovens, which are very good! But tableware needs to be purchased extra, which is not as cost-effective as other hotels

This is the absolute best place to stay on Revolution Av. I have stayed here for years. The view is great, and the staff is quite helpful. A wonderful breakfast comes with the room which includes fresh squeezed orange juice. It is near Tilley's and Hotel Caesar that both have great restaurants.

It was not very expensive and located in a safe area of Tijuana. The taxi ride to the city center was cheap so that made my visit more enjoyable.

This is the kind of place you stay to get a few hours of sleep after getting drunk in one of TJ's many drinking establishments. The hotel is right in the middle of the red light district. It is convenient to many of the establishments that people come to TJ for. If you don't care about anything other than having a bed in a convenient location, this place is a good value and may work for you. It's not a place you'll want to spend any extra time at. That being said, let me explain more about this hotel. It looks nice from the outside, and is set back from the main road by a private parking lot which is guarded. The security of this place is good, which is much appreciated considering the seediness of the area. The staff here are good too, very efficient and friendly. Check in and check out are a breeze and the staff will help whenever they can. The public areas of the hotel have been recently spruced up and look nice. The price of the rooms are reasonable. Those are the only positives, though. The rooms are just nasty - smelly, noisy, dirty. There is almost no natural light - one window faces the interior hotel atrium, and two tiny windows located in the shower room open to an alleyway. There is no fresh air in the rooms and no ventilation, other than noisy wall unit A/C which is only recirculating the same stale air. This is probably why the rooms have a smell. The walls are thin so you'll be hearing a lot of noise (though just from the inside of the hotel - the hotel is set back enough from the street that you don't hear street noise). The rooms were not clean, with little stains here and there, paint peeling off, mold in the bathroom area etc. There are also almost no amenities - no fridge, hair dryer, tissue box. There is a small safe, however. My towels were damp, probably from not being dried enough in the laundry. This hotel can serve a purpose but just know what you are getting if you make a reservation.

Disadvantages: This hotel is in the city center, the traffic volume is relatively large nearby, the sound insulation effect of the room is not ideal. Another point is that this hotel does not provide breakfast (it is a high-class hotel nearby, after all, the accommodation fee is so high) Advantages: Excellent location, convenient transportation, close to the airport and long-distance bus station. The best place to enjoy the lively, diagonally opposite the hotel is a well-known RIO shopping plaza, which has Adi Nike stores, well-known cosmetics stores, Apple stores, etc., a small partner who knows Spanish, about a Mexican girl. In the Spanish-style love movie (about), there is a Starbucks coffee shop under the hotel. You can have a cup of matcha star ice music (personal preference) in the afternoon. If you can’t sleep at night, you can also think of your sister. Come to the small bar next to the hotel lobby for a drink, and have a good night's sleep. Maybe there will be an affair in your dreams. Last reminder: Tijuana is a relatively bad border city in Mexico (the murder rate of drug abuse is high), so nothing to run around.

I arrived at the hotel about two hours before check in. The atmosphere was amazing with a bar and breakfast and lunch the following day. My bed was very comfortable the only down side was there was an actually sheet they tucked it under the mattress as if it was a fitted sheet. It came with one comforter. I had to call room service twice possibly cause they were busy to bring extra blankets. The heater did not work they disconnected it due to the hot weather mind you at night I was extremely cold. Over all everything was a modern setup. You are close to Mercado Hidalgo, center al cultural, many other things. It was over all a nice stay.

Positives: Good location in the Zona Rio area. The hotel felt safe and secure. The front desk are very friendly and speak good English. The other staff I had interactions with were also very friendly (cleaning staff, staff that deliver room service) The room service food is good and punctual. Negatives: The rooms are slightly modern, yet outdated. Rooms are lacking some basic amenities such as a fridge, coffee and desk space. The pillows are very uncomfortable and too large to properly sleep on, I had to make pillows out of towels. The beds are comfortable though. No outlets by the beds, the only outlets are on the opposite side of the room by the TV. The walls are paper thin, you can hear the TV from the adjoining room as if the TV in your room is on. Also, the doors are not sound proof, you can hear everything right outside your door. The hotel was undergoing construction which created a lot of noise throughout the day. The hotel should be cheaper for what it is, it should be around $50 instead of $70; therefore, I can't say the hotel is a great value. The hotel is undergoing renovations so perhaps it will be nicer once the renovations are complete and represent better value.