Guest User
May 16, 2024
I’ve been to Levo Hotel on business 4 times in the last 6 months. The hotel facilities are quite new (although lacking a gym) but the processes seem to be a bit immature. As a result, there are some issues with the service as listed below. 1. Check-out is unreasonably slow. I recommend allowing 30 minutes for the checkout process. 2. The hotel charges a cash deposit of 2500 Pesos against the minibar, then housekeeping will manually check the contents of the minibar during checkout. Twice (of my 4 visits) they have tried to charge me for minibar items which I did not consume (perhaps due to a poor job of restocking). In both cases this took several phone calls to managers to resolve while I was made to wait. I highly recommend taking time-stamped photos of the minibar contents upon checkin in case this should happen to you. 3. They issue a paper receipt for the cash deposit. It is required to retain this slip of paper in order to be reimbursed. Do not lose it. All that said, there is literally no other decent hotel nearby, so you probably have no choice but to stay here. Hopefully the above advice helps you avoid most of the potential pitfalls with the service.