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Residence Inn Winston-Salem Hanes Mall
4.3/562 Reviews

Residence Inn Winston-Salem Hanes Mall

Winston Salem|0.56km from Five Below
I was unable to stay in my over $250 room due to bed bug infestation, which we discovered at 1:30 am when we returned to our room. Bed bugs in the bathroom, along the bed frame, on the desk, in my friend’s bag, in the suite kitchen. I have geotagged photos of the bed bugs. The hotel was fully booked so we knew we would have to find another hotel since we would not stay in an unsanitary, bed bug infested room. We requested a refund at the front desk. The attendant refused the refund, refused to help, refused to give any documentation of my complaint, refused to have anyone check the room or check it himself. He said that reimbursement would have to come through Priceline where I had booked the room. He said I could speak to the manager in the morning (“Brandy”). I requested a form or a way to officially document the issue so that I could share that with Priceline. I had a feeling that the hotel would not reimburse me. The attendant suddenly interrupted me, became aggressive with me, raised his voice, then began yelling and threatened to call police if we did not leave immediately. He continued yelling at me so we left because we felt intimidated. He was not wearing any uniform or name tag. After 3 days of me trying to reach management and Priceline, with multiple desk attendants saying managers were not on the premises, the GM Scott returned my call and said Orkin had inspected the room and found no bed bugs. He refused reimbursement. I am not surprised that after 3 days of the hotel being able to clean the room that Orkin did not find much. Why would I, a customer who just wanted a peaceful night’s sleep and who had already pre-paid the room, lie about bed bugs? We were unable to use the room. We had to drive to Durham and pay for another room. I also noticed that my card was charged twice - once through Priceline and once from Residence Inn. This is fraud. I simply requested full reimbursement for this room which I was unable to stay in due to unsanitary conditions and reached no hotel employees or managers who were sympathetic, apologetic, or in any way helpful.
Hilton Garden Inn Winston-Salem/Hanes Mall
4.2/571 Reviews

Hilton Garden Inn Winston-Salem/Hanes Mall

Winston Salem|0.79km from Five Below
Located in Winston-Salem, Hilton Garden Inn Winston-Salem/Hanes Mall is in the business district, a 4-minute drive from Hanes Mall and 5 minutes from Novant Health Forsyth Medical Center. This hotel is 4.8 mi (7.8 km) from Wake Forest University Baptist Medical Center and 5.8 mi (9.4 km) from Truist Stadium.Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.Grab a bite to eat at Great American Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 3 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 112 guestrooms featuring refrigerators and microwaves. Your Select Comfort bed comes with premium bedding, and all rooms are furnished with unspecified sofa beds. LED televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
La Quinta Inn & Suites by Wyndham Winston-Salem
3.5/5103 Reviews

La Quinta Inn & Suites by Wyndham Winston-Salem

Winston Salem|1.21km from Five Below
Chose the location due to proximity to family we were visiting. Location is great -- close to highways, mall, and lots of restaurants. Once inside, though, we were surprised at the age of the hotel and its need for updates and repairs. The elevator was small and finicky; it liked to alarm for no reason when getting in. The hallways were hot and needed vacuuming. Our room was very spacious, with the door to the hall and bathroom placed at an angle to increase accessibility. The carpet in the room was stained, there was a hole punched in the wall, mildew on the shower curtain, a pink mystery stain on the ceiling in the shower, dead insects in the ceiling light in the bathroom, no extra toilet paper (we quickly ran out), and no tissues in the built-in tissue holder on the sink. Relatives of ours in another room said their soap holder shelf in their shower was ripped out and there was a hole in its place--no covering/tape/anything. We were informed that there would be no maid service during our stay (if staying less than 7 days) due to lack of staff, so if we needed anything, you had to go to the front desk for it. Breakfast was available; the only hot items were waffles or instant grits (hot water was available). Overall, the property seemed in need of a deep clean at a minimum, or at best, an update. The price is reasonable, but I would rather pay a bit more for a better-kept property with daily maid service available.

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The Historic Brookstown Inn, Trademark Collection by Wyndham
4.6/5104 Reviews
The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.
Best Western Plus Hanes Mall Hotel
3.8/5107 Reviews
Overall ok. A little outdated and needs some tlc. Great breakfast though and a good value choice.
Microtel Inn & Suites by Wyndham Winston Salem
2.2/551 Reviews
This is a wonderful place to say besides some minor glitches. It’s now going on 24 hrs since we turned in our towels and have yet to receive fresh ones. When asked about receiving them the young lady responded with “we are out”. So we shall wait and see if we receive any today. Other then this one incident we have never had issues here before. My family and I strongly recommend staying here.!
Comfort Suites Hanes Mall
4.2/5102 Reviews
The staff members here were helpful and professional. We did find trash that wasn't ours under an end table. Other than that, the room seemed to be in good shape. The pool wasn't open, but it is located outside in front of the building. Waffles and other breakfast items were available, but all the tables had been removed from the breakfast area. Sad as there was a nice wooded overlook to enjoy.
Embassy Suites by Hilton Winston Salem
3.4/5100 Reviews
This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.
Best Western Plus University Inn
3.7/5105 Reviews
Basically, the service is average. The air conditioner is too noisy.

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