Hotels With Pools in Shanxi, China

The room layout was really weird. Right by the entrance are the toilet and bathroom, and to top it off, they're see-through. It was super inconvenient—if one person is showering or using the toilet, the other person can't really move around, let alone leave the room. Also, the hairdryer is an old model; it gets scorching hot without actually drying your hair properly and takes forever. The rest of the stay was alright, though. The sliced noodles (daoxiao mian) at the executive lounge were great—I only meant to have a quick taste in the evening, but ended up finishing a huge bowl! The tofu pudding at breakfast was also really good; had to have a bowl every morning. On another note, many hotel breakfast buffets provide one or two takeaway boxes so you can pack up leftovers (just one or two, not unlimited, of course), but they didn't allow that here.

The hotel is conveniently located close to the ancient city, and you can enjoy a beautiful night view of it right from your room. The guest room is spacious; although it's an older property, the environment is well-maintained. There is a parking lot available, the room is fully equipped, and cleanliness is top-notch. What stands out the most is the exceptionally warm and attentive service—from the front desk and security guards to the housekeeping, logistics, and kitchen staff, every single employee we met deserves praise. All our requests were handled promptly. In addition to complimentary welcome fruits, they even delivered freshly made pear soup to our room in the evening, which was a very heartwarming touch. The breakfast buffet also offered a good variety of options. We had a pleasant 3-night stay here during the National Day holiday, visiting the Yungang Grottoes and taking a night tour of the ancient city, which left us with wonderful impressions of Datong. Highly recommended! Perhaps due to the season, the central air conditioning was turned off, making the high-floor rooms rather warm. It is suggested that a more efficient or scientific approach could be considered.

The hotel's location is excellent, with convenient shopping and dining options nearby. The hygiene and environment are great, and the breakfast offers a wide variety of delicious choices. The beer bar downstairs has a wonderful atmosphere. The hotel service is excellent, living up to its reputation as a long-standing five-star hotel, with prompt room service. I will definitely choose to stay here again next time I visit Taiyuan.

The hotel is quite pretty, the rooms are nice, the soundproofing is pretty good, and the cleanliness is also okay. 1. I can understand that there were many banquets during the National Day holiday, but when I returned to the hotel at noon, I was actually stopped at the entrance and told to park at the government service hall opposite. That's a bit ridiculous, isn't it? In the end, I had to wait in line for half an hour just to get into the hotel parking lot. The experience in this regard was very poor. 2. For nearly 1.5k per night, is there really no butler service to deliver food takeout up to the room? 3. The front desk phone is really hard to get through—not that the line is dead, but it rings for a long time with no answer. Overall: perfect facilities, zero service.

An old five-star hotel with very high cost performance. In particular, the front office service is very good, and the lobby manager Wang Jue is attentive.

I found this hot spring hotel online, and after seeing the good reviews, I decided to book a stay to try it out. The online reviews were absolutely right – the environment is beautiful, the facilities are excellent, and the rooms are comfortable, spacious, and spotlessly clean. The natural volcanic hot springs and pools have crystal-clear water, offering an incredible experience that instantly brought me immense satisfaction. Furthermore, the front desk service was incredibly welcoming; check-in was smooth and fast, and they patiently and meticulously answered all my questions. With such a comfortable environment and excellent service, I didn't hesitate to extend my stay.

1. The hotel boasts an excellent location, and parking is incredibly convenient with plenty of available spaces. 2. Having stayed in hundreds, if not thousands, of hotels, I can confidently say that the cleanliness here is exceptionally rare. The sheets and floors were completely free of hair, the sink had no stains, and the toilet not only lacked any unpleasant odors but even had a subtle, pleasant aroma. The housekeeping is truly outstanding. They even thoughtfully provided hand cream on the bathroom vanity. 3. On the day of check-in, because I booked late, all the family rooms and suites were fully booked, leaving only twin rooms with 1.2-meter beds. These beds are a bit narrow. It would be even better if the hotel could replace the 1.2-meter twin beds with 1.35-meter or even 1.5-meter twin beds. 4. The hotel only offers a laundry service charged per item, with no self-service washing machines. For guests traveling for extended periods, a self-service washing machine is an essential must-have. It would be great if the hotel could add self-service laundry facilities.

What was most disappointing about this stay wasn't a broken piece of equipment or simply a late room delivery, but rather the hotel management's arrogant, shirking, and inactionary attitude when faced with problems. We booked three suites for two nights. The hotel's policy is a 12 PM checkout and 2 PM check-in. We arrived at 10:30 AM to check-in, but two suites weren't ready until around 4:30 PM, and the last one wasn't available until almost 5 PM. The duty manager, Becky, repeatedly explained that ”the previous guest only checked out at 3 PM.” However, a previous guest's late checkout, room status coordination, and housekeeping are all internal management issues for the hotel and should not be borne by the next guest. After checking in, we encountered a heating problem. At that time, the nighttime temperature in Mount Wutai was close to or even below 0℃. The hotel's in-room air conditioning system was off, and we had to rely on in-room heaters. The heater in one of the rooms was broken. Maintenance and management staff were slow to arrive, and we waited in the room for the duty manager for over 30 minutes, eventually having to switch rooms. The lobby manager, Manager Chen, explained that ”the hotel is relatively old,” and for the waiting time, stated that ”the front desk was busy, and this is considered a reasonable wait.” Even more outrageous, on the morning of September 30th, the guest in room 8228 went to the front desk in person to report being unable to sleep due to insect noise all night, and also had multiple obvious red swollen areas on their neck. The front desk took photos on the spot, provided a plug-in mosquito repellent, and stated that they would arrange for a re-cleaning of the room. However, during the afternoon discussion, the lobby manager still insisted that it might not be mosquito bites, but rather that ”the guest has a special constitution and is allergic.” Throughout the entire communication process, hotel management almost consistently explained why the problems were ”not the hotel's responsibility”: Late room delivery – blamed on the previous guest's late checkout; Manager's slow arrival – blamed on the busy front desk; Broken equipment – blamed on the hotel being old; Suspected mosquito bites – blamed on the guest's constitution; Cold room – stated there was no other solution. The lobby manager even repeatedly emphasized that ”the hotel is not a five-star hotel” and ”does not have a five-star rating, so it cannot be expected to meet five-star hotel standards.” However, the hotel itself is sold as a 5-diamond high-end hotel on Ctrip and is also under the Marriott brand. Guests were not asking for extra courtesies, but simply the most basic: rooms delivered on time, equipment functioning, heating when temperatures are near zero, and prompt resolution of issues when they arise. I want to particularly state that this review is not about compensation. The hotel did propose some compensation options during the process, but we ultimately did not accept any financial compensation, room rate reduction, or other benefits. Until our departure, hotel management did not offer a serious and formal apology for these issues. What I truly found unacceptable was the arrogance, inaction, and continuous shirking of responsibility displayed by the hotel staff when faced with problems. Old equipment can be repaired, late rooms can be coordinated, but if a hotel management team lacks even the most basic attitude of admitting fault, taking responsibility, and solving problems, that is the most serious issue. Objectively speaking, the hotel restaurant service was very good, and Jeremy from concierge was also very responsible. These employees deserve recognition. However, the guest room operations and the way management handled guest complaints fell far short of my basic expectations for the Marriott brand.

The room layout is excellent, spacious, and comfortable. The breakfast offers a wide variety, especially the bread, pastries, and cakes, which are plentiful and high-quality, tasting delicious. At the noodle bar, you can customize your dish with ingredients of your choice. They also serve Taiyuan-style noodles. The hotel's location is convenient for getting around. The security guard in the underground parking lot is very responsible; they even called to remind me when I forgot to close my car window! 👍

High cost performance, great service attitude! This stay was great! The room was clean and tidy, the bedding was soft and skin-friendly, and I slept well until dawn. The front desk service was warm and considerate, and they took the initiative to help with the luggage and patiently recommended nearby food. The location is excellent, the transportation is convenient, and the business district is downstairs. The facilities are complete, including smart toilets and high-definition TVs, and the quality is reflected in the details. High cost performance, I will choose here next time!