Arton Boutique Hotel

Good service, good quality, good location 5min walk from MRT

The room has spoilt aircon. It was very hot. Had to change room with the reception.

I want to come back here again. The location is close to the malls and eateries.

I booked a 3-night stay from 22/07/2025 to 25/07/2025. Upon check-in, I was informed that my room had been upgraded from a Superior Queen Room to a Queen Loft, which is located on the first floor near the reception counter. I didn’t question much and proceeded to the room. Unfortunately, the room was far from what I expected. It looked completely different from the photos shown online. The space was extremely small, and the soundproofing was very poor — I could hear around 80% of the noise from outside, including people’s conversations. The noise continued until midnight, making it difficult for me to sleep. The next morning, I left the hotel early and no staff were present at the counter. As I was in a rush, I didn’t have the chance to request a room change. When I returned at around 6:30 PM, I asked to be moved back to my originally booked room. However, the staff member in charge didn’t even check for availability and immediately told me there were no rooms left, speaking with a very bad attitude. I insisted she check for me, and without responding, she began looking at her computer. After some time, she told me I should have informed her earlier and not at the last minute — again, speaking in a rude tone. I explained that I had been out the entire day and didn’t have the opportunity to speak with anyone about the issue. Eventually, she asked me to pack my things and said I could change rooms. She handed me the new room key without saying a word and continued with the same poor attitude. Overall, the service from the staff was disappointing. The hotel seriously needs to improve its soundproofing, especially for the rooms located on the first floor.

Rooms did not have a place to open any windows for fresh air. If the vents aren't working well it can feel a bit suffocating. Staff was very friendly and accommodating though.

Friendly staff and so nice to upgrade to king room! Enjoy the stay at arton~