Hotel Seagull Tenpozan Osaka

I wrote this honest review in the hope that the people who run the hotel will read it and use it as a reference. I have been staying in hotels both in Japan and abroad 40 to 60 nights a year for decades, but I felt that this hotel was at the lowest level in every aspect, to the point that I felt sorry for the foreigners who stay at hotels in Japan that have such poor hospitality. I almost never write negative reviews, but this was so bad that I decided to write one. I checked in on Sunday, and when I entered the hotel, the escalators at the main entrance were out of order both up and down, so I wondered if they were broken? I didn't think much of it, but then the front desk staff were unsmiling and were foreign staff, so even though I was able to talk to them, they seemed to forget that it was a service industry and spoke to me in a condescending manner, without any warning that it was understandable if they thought I was a foreigner, which was unpleasant, but I just got the key and went to my room. However, there were no amenities in the room, no water in the refrigerator, and no vending machines in the hotel, so I had no choice but to replenish my fluids at the food court in the building next door, but I think there should be refrigerators in the rooms and vending machines on each floor. The bed sheets and pillows were also unpleasant. It smells bad, something you'd never see in a Japanese hotel, and the breakfast buffet on a regular day was shocking - all the dishes were pre-made commercial items that were only heated up and served. Even the curry was a ready-made curry from Otsuka Foods - there wasn't a single homemade dish, they really took the customers for granted. About half the guests were foreigners, and I felt sorry for their precious trip to Japan being ruined by the service at this hotel. I think the company that runs the hotel should have a specialist consultant look at it again and make immediate improvements. Osaka is currently short of hotels due to inbound tourism, and I think the number of guests will decrease once the Expo is over. When I looked into the company that runs the hotel, I found out that it is a company that rents out accommodation for training sessions and training camps, so I realized that this hotel also lacks the same hospitality. If they are running a hotel with the same ethos of renting out accommodation for company training sessions and training camps, they shouldn't call it a hotel.

If you're traveling for an exhibition at Intex, this is the best hotel in terms of location and value for money. The hotel may seem a bit old, but I think I've rarely seen a hotel with this kind of room size for this price in Japan. However, the service was practically the worst. It was the first time in Japan that I saw an employee use the word "だめ" to a guest. Of course, I was a foreigner, not Japanese, but this was an extremely unfriendly experience.

The environment is clean and sanitary, the service attitude is good, and the sea view is beautiful!

Very clean, sea view room.