Orchard Hotel Singapore

The room was quite spacious, quiet, and clean. There's a hot water dispenser that heats cold water instantly, so no waiting. It's about a 7-8 minute walk to Orchard Road MRT station, which is pretty convenient. You'll need to bring your own UK-style plug. There's a 100 SGD deposit per room per night, which was refunded almost immediately upon check-out. You can pay with cash or credit card, very convenient.

My stay here was quite disappointing, mainly due to issues with staff attitude and room maintenance. Throughout my stay, I frequently noticed many guests waiting at the front desk with no staff present, or only one employee handling everything, and their service attitude was far from friendly. The breakfast service staff also displayed a similarly poor attitude. Room facilities were clearly poorly maintained: the faucet was loose, the showerhead was leaking and clogged, and it took nearly five minutes for hot water to come out. When the air conditioning was turned on, there was no noticeable airflow or operating sound regardless of temperature adjustments, suggesting it was faulty. Even the TV was crookedly mounted on the wall. After I complained, the hotel arranged a room change and an upgrade, for which I am grateful. However, all I really needed was a room with working facilities and friendly service. Unfortunately, the service attitude remained poor during and after the room change. The room upgrade did not resolve the core service issues of this stay.

The shower door didn't seal properly, leaving the floor soaking wet. I almost slipped and had a nasty fall. The bedsheets weren't changed once during my entire stay, from check-in to check-out. The toilet paper holder was incredibly sharp and kept bumping me every time I used the restroom.

Located on Orchard Road, it's a very vibrant area with all major shopping malls nearby. There's even a supermarket right downstairs from the hotel, which is super convenient. There are also restaurants and coffee shops, and three open-air restaurants directly across the street. It's perfect if you want to relax at the hotel and not go out. The service staff are excellent.

The hotel's location is excellent, about a 10-minute walk from ION Orchard. The facilities are a bit old, but clean and odor-free. The breakfast spread is generous, and there's a Mandarin-speaking staff member at the front desk, making check-in a breeze.

This hotel offers good value for money in Singapore. It's clean and tidy, and the location is convenient. The only downside is the poor soundproofing. The front desk staff provided excellent service.

Orchard Hotel Singapore Singapore Trip (8) First and foremost, I was deeply impressed by the staff member, Sam, who greeted me warmly in Chinese during check-in and subtly clarified things. Although the room wasn't huge, it was clean and tidy. The lobby decor was bright and grand, and the hotel featured an outdoor pool and a gym. Right next to the hotel is a shopping street with a variety of dining and shopping options. Plus, bus stop 36 is right outside the hotel, offering direct service to Changi Airport. I stayed here for two nights and felt comfortable and relaxed!

This is an older hotel, but the location is excellent and very convenient. The restaurant on the first floor has a very vibrant atmosphere. However, the carpet in the room felt a bit allergenic, likely due to its age. Additionally, the room was a little on the small side. Check-in and check-out at the front desk were also quite slow.