Hotel Emma Small Luxury Hotel

I stayed in this property for 2 nights, from 16 to 18 December, with my wife. From the outside the hotel looks dated, but once inside it changes completely. The room was tidy, clean and very comfortable. The breakfast is in two star standards. The center can be reached by bus (stop a few steps away), but also on foot. Excellent location for those who need to go to the stadium. Excellent value for money. Very helpful staff

Very nice hotel, a little outside the center but easily reachable by bus or with a 20 minute walk. Room cleaned daily, bathroom a little small but absolutely functional. Welcoming and very kind staff. Minimal but excellent Mediterranean breakfast and above all: the coffee and cappuccinos are made like at the bar and not from the machines!!

I stayed in this small hotel for the All Saints' weekend with my family. The rooms are completely renovated, excellent cleanliness and the friendliness of the owner who is always available to offer excellent coffee. The center is about 20 minutes away on foot, otherwise there is a convenient bus stop right under the entrance. Excellent value for money.

Very bad experience. We booked through booking in this hotel in August in a double room. The formula was with free cancellation and payment at the facility. A few days after my stay in Florence, they sent me an email to ask us the check in time, shortly after a new email arrived saying that the reservation had been canceled because they had tried to make a prepayment on our card which had not been successful . We try calling, sending emails, both in the morning and in the afternoon but nothing, no response. I check back on booking to see if it was a misunderstanding or if the reservation had actually been canceled by the hotel and I see that not only had it been canceled but it was available again instead of €250 to €500 and more for 2 nights. A few days before departure and with payment at the facility, this behavior is unacceptable. They didn't even try to call us to let us know, they just canceled it. We immediately booked another hotel in the area and luckily found availability. Be wary of this hotel, lack of seriousness and professionalism. The hotel may be beautiful as in the photos but as a trea**ent they are worth less than zero. Avoid if you don't want to go back

I was in Florence for the weekend. I found this small, but nice hotel. Fantastic welcome even though we were early. We found the room very clean and tidy. Bathroom large enough and right spaces. Kettle in the room with herbal tea and ginseng kit. Very comfortable bed. Abundant buffet breakfast that can be enjoyed on the outdoor terrace. There is no lift and the hotel is located on the second floor, therefore not recommended for those with mobility problems. A good half hour from the center on foot, but it can be done. Paid parking in the area with blue lines. There is no charge on Sundays.. Recommended. Thanks to Domenico for the welcome. James of Mantua