Apartments in Western Australia, Australia

Great place to stay, large apartment lots of room

Well located within walking distance to the beach and into the town centre. The apartments are well secured, requiring you to have an access key to access the property and to park your car. The grounds are beautifully kept with plenty of BBQ’s and seating area’s, nice big pool and hot tub. The apartments are well maintained, clean and functional. We had the studio, which had a king size bed, kitchenette with microwave, kettle, toaster, cutlery & crockery, small fridge, sink and ample storage. Small dining table & two chairs. The studio had two comfortable seats, coffee table, television – however the seats were positioned a metre in front of the television set – I am not used to sitting so close in front of a television, so I found that a little odd. The room had a nook with bench space and a seat so it a nice space to type or write with good lighting. There was plenty of wardrobe space with loads of draws and hanging space and I like that it also had a small safe to lock away your valuables. The bathroom was large & spacious and very clean. Large shower with good water pressure and lovely toiletries which are Australian made. Nice fluffy towels and there was a washing machine/drier for you to use. Iron & ironing board. I loved everything about the Nesuto except I wish the windows had some net curtains for privacy. When you opened the curtains, the people walking on the street could look right into your room and see what you had and what you were doing, so it lacked a bit of privacy, but overall, it was a well appointed & clean apartment with everything that you would need for a comfortable stay. Thank you to Denise who checked us in, who was an absolute delight.

Location is great, close to everything including Coles opposite the road. Many other shops. Nice and quiet place. We stayed there only one night in June and after returning from dinner after 9pm, all the secured parking lots were taken up. They allowed us to park at the reception area but this space is not gated.

Room was good, very pricey though for what it was. The rest of the clientele were dodgy and gave the place a pay-by-the-hour motel feel. It was a great location when we went to a show at the PCEC, but i wouldn't choose to stay there and hang out at the place unless you are looking for some companionship or to score drugs...

Wonderful little English pub turned chalet hotel only a 5 minute stroll to the main road of the town centre (Bussell Hwy) Staff were very helpful, although had very short access to them. (Front desk closed at 6pm) We enjoyed a wonderful meal from The River Bar and Bistro down stairs. Their whisky, gin amd wine list is pretty awesome. There is a bottle shop conveniently located next door too and its directly opposite the MR Recreation / Aquatic Centre if you wish to exercise before heading out on a wine tour. We loved the spacious fridge for storing all of our cheese and wines. We loved having a bath to soak in after a long day exploring the forests. We can't wait to come back and stay again!!

Stayed Quest Rockingham. Arrived at 1.00pm requested check-in was told that our 2 rooms were not ready, came back just before 2.00pm 1 room was ready 2nd room was not avaliable untill 2.10pm, The hotel knew we were there an hour before check in, why wasn't both our rooms not ready on time? To add insult to injury new arrivals came at 2.00pm were checked in before me. I believe that Quest Rockingham being part of an international world renowned chain has offered me unprofessional inferior service and an insult by not being able to check me into my room on time I've stayed at the Quest Rockingham 5 or 6 times in the last year but the service this time was certainly below standard. Steveb stayed in room 305B 7/5/23.

We found these apartments to be everything we needed. Ultimately we didn't use the courtyard, nor the TV, but the tea and coffee making facilities were welcome. We found the bed comfortable, the noise minimal, and the shower good. The location was convenient although we didn't need the shuttle to the airport. We'd certainly recommend this location for travellers wishing to be close to the airport.

I was very disappointed with the service. We arrived on 5th and the 6th was a public holiday - we were informed that they would not service the apartment on a public holiday - I went to suggest that we should have been compensated as we were not informed. The next day our room was not made up when we came back at 5pm. On contacting reception they sent the cleaners whose excuse was that the do not disturb sign was on but we did not use the sign. At nearly $300 per night I feel that the service should be a lot better

fantastic location ! woke up to a lovely harbour view , fresh air , directly opposite the ferry trrminal, where you can just hop on the ferry to cross opposite to cbd, downtown, chiantown etc in a mere 10 mins ride ! hotel is clean, new , come fully fitted with kitchenette, onsite carpark is available , also theres a free washing machine and dryer at level 2 and BBq pit which was awesome

Quiet stay.

Great place to stay, large apartment lots of room

Room was good, very pricey though for what it was. The rest of the clientele were dodgy and gave the place a pay-by-the-hour motel feel. It was a great location when we went to a show at the PCEC, but i wouldn't choose to stay there and hang out at the place unless you are looking for some companionship or to score drugs...

We found these apartments to be everything we needed. Ultimately we didn't use the courtyard, nor the TV, but the tea and coffee making facilities were welcome. We found the bed comfortable, the noise minimal, and the shower good. The location was convenient although we didn't need the shuttle to the airport. We'd certainly recommend this location for travellers wishing to be close to the airport.

Quiet stay.

I was very disappointed with the service. We arrived on 5th and the 6th was a public holiday - we were informed that they would not service the apartment on a public holiday - I went to suggest that we should have been compensated as we were not informed. The next day our room was not made up when we came back at 5pm. On contacting reception they sent the cleaners whose excuse was that the do not disturb sign was on but we did not use the sign. At nearly $300 per night I feel that the service should be a lot better

fantastic location ! woke up to a lovely harbour view , fresh air , directly opposite the ferry trrminal, where you can just hop on the ferry to cross opposite to cbd, downtown, chiantown etc in a mere 10 mins ride ! hotel is clean, new , come fully fitted with kitchenette, onsite carpark is available , also theres a free washing machine and dryer at level 2 and BBq pit which was awesome

We have been commuting to Perth from the South West for appointments since moving from Fremantle so know our way around and what is good value in the area and the Pagoda in Como ticks all the boxes for us. The resort is tastfully decorated in oriental style with big well equipped and clean rooms. Although close to the freeway it is very quite due to double grazed windows. The resort is well equipped with a bar and restaurant as well as an outdoor pool and a gym. Highly recommended from me!

the staff here are great & did everything they could to look after us during our stay. the location is walking distance from Perth station, 3 of the CAT bus stops & a small Woolworths. we could not hear sounds from other rooms & the only traffic sounds we heard were sirens from emergency vehicles as they traveled along main road or if we had balcony door open. we will come back on our next visit to Perth

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

Location is great, close to everything including Coles opposite the road. Many other shops. Nice and quiet place. We stayed there only one night in June and after returning from dinner after 9pm, all the secured parking lots were taken up. They allowed us to park at the reception area but this space is not gated.

Wonderful little English pub turned chalet hotel only a 5 minute stroll to the main road of the town centre (Bussell Hwy) Staff were very helpful, although had very short access to them. (Front desk closed at 6pm) We enjoyed a wonderful meal from The River Bar and Bistro down stairs. Their whisky, gin amd wine list is pretty awesome. There is a bottle shop conveniently located next door too and its directly opposite the MR Recreation / Aquatic Centre if you wish to exercise before heading out on a wine tour. We loved the spacious fridge for storing all of our cheese and wines. We loved having a bath to soak in after a long day exploring the forests. We can't wait to come back and stay again!!

Rundown serviced apartments The resort itself could be lovely if money was spent on it but unfortunately looks like a run down motel. 2 playgrounds one overlooking the restaurant which is fantastic for kids or while your having a bite. The second playground is in dire need of repair with faulty swings and play equipment. The pool was freezing in September which we knew it would be but we had some 20+ degree days would have been nice to have the heater on during peak school holidays period. Tiles around the pool are dangerous our daughter went to jump in and the tile lifted, upon checking several others faulty also. The sauna was full of graffiti and not operational. Our room was filthy and stunk of stale cigarette smoke. Countless cobwebs and spiders. The blind was faulty, the spa bath was dirty and had hair in it. Floors not properly cleaned. The outside deck was full on sand and cobwebs, we had to look for a broom to sweep it so we could sit out. We discovered we had no hand towel or bath mat which was dangerous trying to get out of a deep spa onto tiles with wet feet. The shower curtain had mould all over it, it needs to be thrown out. We asked for a mat which was delivered while we were out but housekeeping left our door unlocked much to our surprise after being out all day. Went to have a wine and the glass was chipped and needs to be thrown out. Just as well we didn’t need the ceiling fan on as it was covered in dust and was above the bed. Not to mention the cobweb hanging overhead. The walls are paper thin so didn’t have a relaxing sleep. The staff all seem like backpackers who can’t be bothered. The resort needs money spent on it. Charging peak prices for motel standard rooms is robbery. I understand the staff shortage but to still charge nearly $300 a night for poor standard rooms isn’t acceptable.

Our friend booked your place for a special birthday where we enjoyed a two night stay. Parking up our vehicle and walking everywhere through Margaret River. Conveniently located, everything at our fingertips. Beds comfortable, facilities clean and beautifully presented and the community atmosphere amazing. Thank you, we will be back !

Having been to Margaret River a few times, this time we wanted to stay somewhere that we didn't have to drive out just to eat or get groceries. So this seemed to be ideal; 1 street away from the main street of Bussel Highway, and within sight of a Coles supermarket. Margaret River is a quiet town, so even with a bus stop right outside our apartment, there were buses waiting there only for about 15 mins each morning and we didn't really hear any engine sounds that bothered us. We went by to have a look-see as we were walking around the town, and fortuitously met the owner, who allowed us to check-in earlier as there wasn't anyone occupying the apartment the night before. Great bonus as we had driven down from Perth and wanted to unpack & rest. We had the end unit so didn't have to share the entrance with other guests. The living & dining areas were really huge, with acres of space for 4 people. Each one of us could have our own space on the sofas or balcony, and gathered at the dining table (which could seat 8) for meals & games. Secured parking in a garage just under the unit was also great, so that we didn't have to depend on street-side parking. Had a great time there and was able to walk to all the places to eat, see & shop in Margaret River! Most convenient place to stay, and also got a discount by booking directly with the apartments instead of through a 3rd party booking site.

The place was very busy when we arrived as everyone it seems was watching boxing on TV in the “common” a bar/restaurant attached to the resort. I was surprised by how many units there were, the place is a bit out of the way, the very pleasant receptionist had allocated a one bed upstairs apartment overlooking the surrounding area sea view. There was plenty of free parking right outside the apartment. The unit had a separate bedroom with ceiling fan, a large clean comfortable bed. In the apartment was a small kitchenette with hob, microwave and toaster. The bathroom had a Spa bath with overhead shower, also there was avery useful washing machine and dryer. Outside i opposite was a decent sized swimming pool with some loungers, however pool towels are not provided here. These are ideal if you intend to self cater, most of the people staying I guess probably brought a good supply of food with them as the nearest shops would be back in Margaret River Town, a good 10 minutes drive. There is a bar / restaurant on site, breakfast can be had at the White Elephant beach cafe across the Road 5 minutes walk beach side. Margaret River beach apartments is a super place to stay at both for travelling through and holidaying.

Quiet stay.

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

[Overall] The stay was a relatively pleasant one, despite some areas for improvement. [Location] The aparthotel was quite well-situated. There is a bus-stop a stone's throw from the door, and it was within acceptable walking distance to some of the good food and attractions such as Elizabeth Quay. However, do be mindful if you are driving to the aparthotel as the entrance can be easily missed. [Services] The reception staff were relatively friendly and helpful. However, the housekeeping unit might need some improvement in terms of attentiveness. While they have cleaned the place relatively well, they missed on some others e.g. shampoo and shower soap were not topped up, and so on. [Areas for improvement] - If you drive, the car park arrangements are not actually friendly. The car park is situated about 10 minutes from the aparthotel, and slightly uphill. This has caused much inconvenience. While they do have a temporary lot at the premise for a short 5-min stop, it does pose issues when there is an existing vehicle which already took the slot. The management should consider availing the parking at its premise to hotel guests. - While it is an aparthotel, I opined that bottled water could still be provided to guests especially when we first checked-in and had to wait for water to boil and chilled before we could grab some drinks.