5 Stars Hotels in Kanagawa Prefecture, Japan

26th – 29th August 2023 Yokohama, Japan Mitsui Garden Hotel, Yokohama Some random thoughts / comments regarding our stay as they spring up: - Taxi arrives at G/F, no porter service but guests have to wheel luggage to 20/F to check in - ultra modern hotel, bright & airy, spacious lobby and so new – freshly opened in mid May 2023 - push through glass doors to fully exposed outdoor lounge with sofas and low coffee tables to sit and chill while enjoying a wide stretch of city view through wide glass panels - minimalism theme throughout the reception, lobby and extended to the rooms with clean, light beech minimalistic design - check in smooth and staff even though not the most conversant in English, pose no barriers in carrying out simple conversation - guests are to collect toiletries at a small nook beside the check in desk before heading up to the room--- choice of individually wrapped razor ; toothbrush+ paste ; shower cap; vanity set, comb, Q-tips to put inside a white zip-bloc to bring along to the room for own consumption - all toiletries are displayed bare for guests to take at liberty and every guest feels at ease to take what is needed without any staff there to peep over their shoulder—very generous hotel policy indeed - two bottles of water , tea sachets and drip coffee replenished daily - iron + ironing board provided upon request - the entire hotel, i.e. everywhere smells fresh, everywhere looks bright and clean - bedding and towels all white, fluffy and clean - slippers provided - USB and sockets all well positioned in the room - Telly available and a bottle of room freshener spray provided - shower & bathtub in one enclosed area to save space which in fact is a good and efficient idea to have everything confined to one space - very powerful shower with stable temperature that is easy to adjust - shower area completely watertight so can fully enjoy a nice relaxing shower after a long day and no need to mop the spills afterwards - body gel, shampoo + conditioner all in three separate commercial bottles with dispenser firmly installed onto the wall - big clean panes in room for a nice view overlooking the city and partial harbour - furniture in room is all clean and sofa not sunken, which is one of the advantages of a new hotel - room is not very big but very comfy because everything is very functional while minimalist design gives a contemporary, fuss-free vibe - spacious , bright and clean lobby on 20/F where there is an auto-play piano and there are sofas + reading floor lamps all around the piano, so guests are free to sit and relax with a book or just enjoy the piano when it auto plays at stipulated times - an intimate bar on the other side of the lobby overlooking the pool, but closes before 12am - a gym + pool also on lobby level - a restaurant on lobby floor that serves breakfast - “ Lawsons Convenience Store “ on 2/F, 7-11 and family Mart also close by - Yokohama Cosmo World and Marine Park at walkable distances - Safe, c

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

Impressed by the infinity pool design of outdoor onsen on 6/F. Can watch sunrise with stunning view. Need to confirm if can go in for the morning during your stay as they switch gender for every day. It’s not a problem if you are staying for two nights. Food is nice and breakfast buffet has wide variety of dishes. Free shuttle bus is available to Garo station every 30mins.

The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

羽田空港からバスで３０分くらいで到着です。途中の高速道路からは、横浜ランドマークホテルなどが見えて、壮観でした。バスを横浜駅東口で下車しましたが、終着のワイキャットの方がヒルトン横浜に近いです。横浜駅からKアリーナが見えますが、徒歩で歩いてホテルまでニッサンのビルなどを迂回する必要があります。駅からホテルまでの通路は、まだ、建設中のようです。 新築ホテルで、とても豪華です。エグゼクティブラウンジでチェックインをして、プレミアムルームにアップグレードしてくれました。ラウンジ内のジュース類は、多種類で、珍しいものがたくさんありました。カクテルタイムは、アルコール類はあまり多くなく、また、料理もほとんどありませんでした。 室内からは、正面に川が流れていて、隣のKアリーナのコンサートを見学する人たちが列をなしていました。部屋は３９平米あり、ゆったりできました。室内の装飾も、ホテル全体のアールデコ調と統一されたデザインでした。ひげ剃りなども、他のヒルトンホテルのものとは異なり、上質なものが備わっていました。 夕食は、イタリアンレストランでいただきました。HCPJの２０％割引がありませんが、もともと料理代金が税サービス込みで表示されているので、代金額がわかりやすいです。料理は、上品・繊細な味わいでおいしかったです。 ホテルの従業員さんらは、若い人が多く、おもてなしの気持ちでした。 改善して欲しいことは、つぎの三点です。 ①　横浜駅からホテルまでの通路を早く作ってもらうと、チェックイン・アウト前後の移動時間が短くなっていいと思います。 ②　エグゼクティブラウンジの料理を増やしてもらうと、もっとゆったりとできます。 ③　宿泊代金やホテル内レストラン代金にHCPJ割引の適応をしてもらうと、レストランでの食事などを取りやすくなります。 良くも、悪くも、ほかのヒルトンホテルとは一線を画するホテルであり、新鮮味があります。

■ View bus Luxury Ocean twin Bay View Room The room with a clean can has a large window and a balcony. The view from the room, the balcony is the bay bridge, the Ferris wheel is visible. The bathtub and shower room are separate 々, so you can take a bath time slowly. The night view of the Ferris wheel with the bathroom was also very beautiful. Breakfast is surrounded by palm trees and a buffet style restaurant with a southern atmosphere. There were many items and it was delicious. This time, the prefectural people were applied and we were able to stay at a reasonable price. The front desk staff was also very good. # Yokohama Bay Hotel Tokyu # Night View # Sakuragi Cho # Hetare Oji's travel repo

Perfect stay in yokohama, location is good, closed to the train station and in front of Nippon maru. Great service, room and facilities. Sky bar is very nice. We also can see Mt.Fuji from the window (62 th floor, city view).

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

The hotel lobby is huge, the location is convenient to access to Queen's plaza. The room is nice and neat. Excellent services ! We like to return again. Its a good value hotel.

The Intercontinental Yokohama Pier 8 is part of the Cruise Terminal Complex ”Yokohama Hammerhead”. If you are familiar with Cup Noodle museum, then it's right behind it. It's also a short 10 minute walk from the other Intercontinental: Yokohama Grand. The closest stations for both these hotels is the Minatomirai station on the Minatomirai line. If you are coming by JR, the closet station is Sakuragi-cho on the Keihin-Touhoku line and from there about a 15 to 20 minute walk to Yokohama Grand and a further 10 minutes to Pier 8. From the Hammerhead, you can clearly see the iconic fin shaped Intercontinental Yokohama Grand. It's in a good location with shops and restaurants in Yokohama Hammerhead, Marine & Walk and the famous Red Brick warehouse. The hotel is a rectangle building with an open area in the middle (garden) of the building from level 3. The ”outside” rooms are the City and Bay View rooms while the ”inside” rooms are the Garden View rooms. There's also a rooftop garden where you have a great view overlooking the bay and can just sit and relax in the sun. The staff were exceptional and the rooms amazing. Would definitely stay again and highly recommend it.

26th – 29th August 2023 Yokohama, Japan Mitsui Garden Hotel, Yokohama Some random thoughts / comments regarding our stay as they spring up: - Taxi arrives at G/F, no porter service but guests have to wheel luggage to 20/F to check in - ultra modern hotel, bright & airy, spacious lobby and so new – freshly opened in mid May 2023 - push through glass doors to fully exposed outdoor lounge with sofas and low coffee tables to sit and chill while enjoying a wide stretch of city view through wide glass panels - minimalism theme throughout the reception, lobby and extended to the rooms with clean, light beech minimalistic design - check in smooth and staff even though not the most conversant in English, pose no barriers in carrying out simple conversation - guests are to collect toiletries at a small nook beside the check in desk before heading up to the room--- choice of individually wrapped razor ; toothbrush+ paste ; shower cap; vanity set, comb, Q-tips to put inside a white zip-bloc to bring along to the room for own consumption - all toiletries are displayed bare for guests to take at liberty and every guest feels at ease to take what is needed without any staff there to peep over their shoulder—very generous hotel policy indeed - two bottles of water , tea sachets and drip coffee replenished daily - iron + ironing board provided upon request - the entire hotel, i.e. everywhere smells fresh, everywhere looks bright and clean - bedding and towels all white, fluffy and clean - slippers provided - USB and sockets all well positioned in the room - Telly available and a bottle of room freshener spray provided - shower & bathtub in one enclosed area to save space which in fact is a good and efficient idea to have everything confined to one space - very powerful shower with stable temperature that is easy to adjust - shower area completely watertight so can fully enjoy a nice relaxing shower after a long day and no need to mop the spills afterwards - body gel, shampoo + conditioner all in three separate commercial bottles with dispenser firmly installed onto the wall - big clean panes in room for a nice view overlooking the city and partial harbour - furniture in room is all clean and sofa not sunken, which is one of the advantages of a new hotel - room is not very big but very comfy because everything is very functional while minimalist design gives a contemporary, fuss-free vibe - spacious , bright and clean lobby on 20/F where there is an auto-play piano and there are sofas + reading floor lamps all around the piano, so guests are free to sit and relax with a book or just enjoy the piano when it auto plays at stipulated times - an intimate bar on the other side of the lobby overlooking the pool, but closes before 12am - a gym + pool also on lobby level - a restaurant on lobby floor that serves breakfast - “ Lawsons Convenience Store “ on 2/F, 7-11 and family Mart also close by - Yokohama Cosmo World and Marine Park at walkable distances - Safe, c

The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

羽田空港からバスで３０分くらいで到着です。途中の高速道路からは、横浜ランドマークホテルなどが見えて、壮観でした。バスを横浜駅東口で下車しましたが、終着のワイキャットの方がヒルトン横浜に近いです。横浜駅からKアリーナが見えますが、徒歩で歩いてホテルまでニッサンのビルなどを迂回する必要があります。駅からホテルまでの通路は、まだ、建設中のようです。 新築ホテルで、とても豪華です。エグゼクティブラウンジでチェックインをして、プレミアムルームにアップグレードしてくれました。ラウンジ内のジュース類は、多種類で、珍しいものがたくさんありました。カクテルタイムは、アルコール類はあまり多くなく、また、料理もほとんどありませんでした。 室内からは、正面に川が流れていて、隣のKアリーナのコンサートを見学する人たちが列をなしていました。部屋は３９平米あり、ゆったりできました。室内の装飾も、ホテル全体のアールデコ調と統一されたデザインでした。ひげ剃りなども、他のヒルトンホテルのものとは異なり、上質なものが備わっていました。 夕食は、イタリアンレストランでいただきました。HCPJの２０％割引がありませんが、もともと料理代金が税サービス込みで表示されているので、代金額がわかりやすいです。料理は、上品・繊細な味わいでおいしかったです。 ホテルの従業員さんらは、若い人が多く、おもてなしの気持ちでした。 改善して欲しいことは、つぎの三点です。 ①　横浜駅からホテルまでの通路を早く作ってもらうと、チェックイン・アウト前後の移動時間が短くなっていいと思います。 ②　エグゼクティブラウンジの料理を増やしてもらうと、もっとゆったりとできます。 ③　宿泊代金やホテル内レストラン代金にHCPJ割引の適応をしてもらうと、レストランでの食事などを取りやすくなります。 良くも、悪くも、ほかのヒルトンホテルとは一線を画するホテルであり、新鮮味があります。

■ View bus Luxury Ocean twin Bay View Room The room with a clean can has a large window and a balcony. The view from the room, the balcony is the bay bridge, the Ferris wheel is visible. The bathtub and shower room are separate 々, so you can take a bath time slowly. The night view of the Ferris wheel with the bathroom was also very beautiful. Breakfast is surrounded by palm trees and a buffet style restaurant with a southern atmosphere. There were many items and it was delicious. This time, the prefectural people were applied and we were able to stay at a reasonable price. The front desk staff was also very good. # Yokohama Bay Hotel Tokyu # Night View # Sakuragi Cho # Hetare Oji's travel repo

Perfect stay in yokohama, location is good, closed to the train station and in front of Nippon maru. Great service, room and facilities. Sky bar is very nice. We also can see Mt.Fuji from the window (62 th floor, city view).

The hotel lobby is huge, the location is convenient to access to Queen's plaza. The room is nice and neat. Excellent services ! We like to return again. Its a good value hotel.

The Intercontinental Yokohama Pier 8 is part of the Cruise Terminal Complex ”Yokohama Hammerhead”. If you are familiar with Cup Noodle museum, then it's right behind it. It's also a short 10 minute walk from the other Intercontinental: Yokohama Grand. The closest stations for both these hotels is the Minatomirai station on the Minatomirai line. If you are coming by JR, the closet station is Sakuragi-cho on the Keihin-Touhoku line and from there about a 15 to 20 minute walk to Yokohama Grand and a further 10 minutes to Pier 8. From the Hammerhead, you can clearly see the iconic fin shaped Intercontinental Yokohama Grand. It's in a good location with shops and restaurants in Yokohama Hammerhead, Marine & Walk and the famous Red Brick warehouse. The hotel is a rectangle building with an open area in the middle (garden) of the building from level 3. The ”outside” rooms are the City and Bay View rooms while the ”inside” rooms are the Garden View rooms. There's also a rooftop garden where you have a great view overlooking the bay and can just sit and relax in the sun. The staff were exceptional and the rooms amazing. Would definitely stay again and highly recommend it.

ずっと泊まりたかったカハラホテルに、遂に泊まることが出来ました( ´∀｀) チェックインは、14階のロビーフロアへ案内していただきました。 ハワイのカハラとは、また違ったラグジュアリーさを感じられるインテリアで、曜日によりスタッフの方々がアロハシャツを着られていたりとハワイ気分でワクワクしました♪ 朝食は、イタリアンレストランOZIOでいただきました。 朝食はコース料理になっており、 味も量も満点！美味しいのはもちろんですが全てヒストリーナチュールのお皿で運ばれてきて、目で見ても楽しめました♪最後には楽しみにしていたシンパンケーキは とても美味しかったです。 何よりもスタッフの皆様がとても親切で快適に過ごすことが出来ました。また絶対に利用したいと思います。 ありがとうございました。

At the top of a downtown tower is the Oakwood Suites Yokohama. Upon arrival; after parking in the hotel's underground car park, we arrived at the reception with a breathtaking view of the city of Yokohama and Mount Fuji in the distance. Our rooms were fantastic and beautifully decorated. They were very large with a large, very well-equipped kitchen, a magnificent bathroom, a washing machine and a breathtaking view of the harbour. The cleanliness of the room and the hotel was exemplary. We had a very pleasant stay and all the hotel staff were very welcoming and friendly.

It’s been over a year since our family of four travelled to Yokohama due to COVID. We were quite impressed with the lobby and friendly service upon arrival. Check-in at 2pm is nice and allows time to check out the city and eat your way through Chinatown (couple minutes walk!). It was our children’s nap time so we got settled into the room. In Japan there are hotels at which the a/c only blows warm/hot air during the winter months. We’ve been through this once before at a hotel in Karuizawa and had a horrible night’s sleep. After almost 2 hours of not being able to nap and the kids getting cranky due to the heated stuffiness of the room, we decided to just check out, cut our trip short to return home, and likely eat the cost of the room. However upon hearing of our wish to check out, the front desk was more than accommodating and offered two separate rooms to choose from - both with actual cool air conditioning. Deputy Director Mr. Takaki Seto especially was beyond helpful and understanding of the need for our two small children to be comfortable. The new room was perfect and the a/c worked great. After the nice stay on the day of check-out, we were about to leave our room, but my wife discovered she had misplaced a very important sentimental ring. We spent an hour looking in the room for it to no avail. Our son had the brilliant idea to check the other room we were in for the two hours the day before. Mr. Takaki Seto not only let us back in the room but personally helped us search for 20 minutes. When we couldn’t find it, he called the front desk to check if the cleaning staff had found anything. They had! Only in Japan. The irreplaceable ring was returned. We gave our effusive apologies to Mr. Takaki Seto for his troubles yet he apologized for our worry. His kindness was amazing and we thank him again. Can’t say enough great things about the quality of hotel and the superb location. More importantly, the staff went well above and beyond. 5/5 and would definitely recommend!

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

Impressed by the infinity pool design of outdoor onsen on 6/F. Can watch sunrise with stunning view. Need to confirm if can go in for the morning during your stay as they switch gender for every day. It’s not a problem if you are staying for two nights. Food is nice and breakfast buffet has wide variety of dishes. Free shuttle bus is available to Garo station every 30mins.

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Style. Taisho era traditional onsen Setting. Hakone Suishoen is a cultural property that belonged to the Mitsui family, built 1925 Explore. Hakone. Was here late October, Hakone is a beautiful area and it is almost autumn foliage season Rooms. 23 rooms on the property surrounded by old maple trees and bamboos. Two beds in room Hananome. Sisley amenities. Large shower area that steps out into the outdoor onsen which faces the trees, found it to be truly restorative as I felt a bit beaten down when I arrived. Complimentary mini bar (except for the champagne and Macallan). Dark wood furnishings in my room looked dated and room had very little windows and natural light @ the hotel. great service throughout my stay, although strange to be served welcome tea in a paper cup. Didn’t try the public onsen. High quality souvenirs in the restaurant and lobby shop. Meals in the gorgeous historic Mitsui property Food and drinks Excellent traditional kaiseki dinner and breakfast in a private room in the historic Mitsui residence (aka restaurant Momiji). Built 1925 but still comfortable (ie floor heating) I was in Japan for three nights and while this was not a Michelin restaurant ( tried a few during this trip ), dinner here was my favorite and my comfort food. I kept on thinking about how food is functional medicine and this place hit the spot Prices. Moderate $662 as included a delicious dinner and breakfast Rating. 4/5 ( everything was perfect except for the welcome drink in a paper cup and my room’s decor/lighting )

The hotel is very close to Gora Station. It takes only 4 minutes to walk to the hotel. The staff's service attitude is very good. When we walked to the hotel, they were already waiting for us on the ramp. We were greeted with snacks and drinks when we entered the hotel, so we didn't have to queue to check in. Check out, as soon as you sit down, you will be greeted. I booked 1 hotel room and 2 meals. I chose Japanese food for dinner and Western food for breakfast. Both meals were of a very high standard. The view of Hakone Mountain from the breakfast was very comfortable. Originally I thought about traveling around Hakone on the first day, but ended up spending the whole day in the hotel. The hotel environment is so comfortable. You can hear the sound of running water on the terrace. I will definitely book 2 nights next time.

Two villas have been set. There is no TV in the room. The bed is made up of two beds. Villa No. 9 I lived in, there is a small bar, but there is no scenery at all. The villa No. 8 where my friend lived was not bad. There was a piano in the room, and there was a river in front of the private soup. The two rooms are set together, the price is the same, but the scenery is a lot worse. If you don't know, then you will forget it. If you know it, you will feel bad. It is strongly requested that the store can provide the difference between each room and let the tenants freely choose, the price can be adjusted. Dinner is set separately. One person is almost eight or nine hundred RMB. Each dish is slow enough. After eating for more than two hours, I have pressed the service bell several times and hope that I can hurry up. The waiter does not come over, including Throughout the process of staying, I did not feel where the service was. Buffet breakfast, no food to eat. When two people have a room, the amount of money for dinner is almost 2,500 per person.

Staff members are well dressed with impeccable manners. The service is excellent, their anticipation of client needs is outstanding. I have sciatica and they brought a bath chair to my room within 15 minutes of check-in. When they realized the next day that it wasn't really what I needed, they immediately brought a small stool. Incredible, I never expected such caring service. The room is classy, with a wood / glass book-case. It is very clean. They provide pajamas and a warm shawl, just in case you wish to walk outside and feel cold. The couch is comfortable and besides a desk, they also provide seating for two at a separate table. My friend and I enjoyed room-service breakfast every morning - we stayed for 4 nights. The onsen and bath area is spacious with plenty of amenities. Beds are comfortable and pillows lean towards the soft side. Lighting is good. From my balcony, I can see the Koi pond with some beautiful. colorful fish. Very relaxing. Meals are well thought out with 3 different menu choices. The basic menu, a ”medium” menu and the full menu. The basic menu is sufficient for our appetite, though we tried the full menu the last evening - it was delightful but a bit filling. Wine list not big but sufficient for a couple of nights' stay. This is a quiet space with a classic atmosphere. Therefore, anyone wishing for a move lively atmosphere might wish to consider another venue. However, if relaxation and good spa treatments are what you want, it is wonderful. My friend and I would not hesitate to recommend this hotel to anyone who enjoys good food with onsen baths, relaxation, a beautiful tree-lined garden and great service.

The room is clean and stylish. It is full of fashionable feeling with the latest equipment. The room is compact, but not too small. The view from the open-air bath is more like looking down on the cityscape around Gora Station rather than nature. I had high hopes for the food, but I was too particular about the appearance and creation, and none of them were particularly delicious. I had told them in advance which ingredients I didn't like, but they came chopped up and mixed in with the risotto, and I couldn't help but take one bite and feel sick, and after that I couldn't eat anything. There was no particular apology from the hotel, and I was disappointed that I would bring something else. I was disappointed that I could not enjoy the free flow at all. The smoked platter I received at the service was the most delicious, so I asked about the workshop and bought a lot of souvenirs on the way home. The staff was polite, but I got the impression that they were looking down from somewhere. I don't think he's aware of it, but even when he sees the replies to word of mouth, is there something wrong with us? I get the feeling that They seem very confident, but at this price point there are many better ryokans in Gora, so we won't be going there again. I had been looking forward to it for months, but it was completely different from what I had imagined and I was disappointed.

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

Impressed by the infinity pool design of outdoor onsen on 6/F. Can watch sunrise with stunning view. Need to confirm if can go in for the morning during your stay as they switch gender for every day. It’s not a problem if you are staying for two nights. Food is nice and breakfast buffet has wide variety of dishes. Free shuttle bus is available to Garo station every 30mins.

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Style. Taisho era traditional onsen Setting. Hakone Suishoen is a cultural property that belonged to the Mitsui family, built 1925 Explore. Hakone. Was here late October, Hakone is a beautiful area and it is almost autumn foliage season Rooms. 23 rooms on the property surrounded by old maple trees and bamboos. Two beds in room Hananome. Sisley amenities. Large shower area that steps out into the outdoor onsen which faces the trees, found it to be truly restorative as I felt a bit beaten down when I arrived. Complimentary mini bar (except for the champagne and Macallan). Dark wood furnishings in my room looked dated and room had very little windows and natural light @ the hotel. great service throughout my stay, although strange to be served welcome tea in a paper cup. Didn’t try the public onsen. High quality souvenirs in the restaurant and lobby shop. Meals in the gorgeous historic Mitsui property Food and drinks Excellent traditional kaiseki dinner and breakfast in a private room in the historic Mitsui residence (aka restaurant Momiji). Built 1925 but still comfortable (ie floor heating) I was in Japan for three nights and while this was not a Michelin restaurant ( tried a few during this trip ), dinner here was my favorite and my comfort food. I kept on thinking about how food is functional medicine and this place hit the spot Prices. Moderate $662 as included a delicious dinner and breakfast Rating. 4/5 ( everything was perfect except for the welcome drink in a paper cup and my room’s decor/lighting )

The hotel is very close to Gora Station. It takes only 4 minutes to walk to the hotel. The staff's service attitude is very good. When we walked to the hotel, they were already waiting for us on the ramp. We were greeted with snacks and drinks when we entered the hotel, so we didn't have to queue to check in. Check out, as soon as you sit down, you will be greeted. I booked 1 hotel room and 2 meals. I chose Japanese food for dinner and Western food for breakfast. Both meals were of a very high standard. The view of Hakone Mountain from the breakfast was very comfortable. Originally I thought about traveling around Hakone on the first day, but ended up spending the whole day in the hotel. The hotel environment is so comfortable. You can hear the sound of running water on the terrace. I will definitely book 2 nights next time.

Two villas have been set. There is no TV in the room. The bed is made up of two beds. Villa No. 9 I lived in, there is a small bar, but there is no scenery at all. The villa No. 8 where my friend lived was not bad. There was a piano in the room, and there was a river in front of the private soup. The two rooms are set together, the price is the same, but the scenery is a lot worse. If you don't know, then you will forget it. If you know it, you will feel bad. It is strongly requested that the store can provide the difference between each room and let the tenants freely choose, the price can be adjusted. Dinner is set separately. One person is almost eight or nine hundred RMB. Each dish is slow enough. After eating for more than two hours, I have pressed the service bell several times and hope that I can hurry up. The waiter does not come over, including Throughout the process of staying, I did not feel where the service was. Buffet breakfast, no food to eat. When two people have a room, the amount of money for dinner is almost 2,500 per person.

Staff members are well dressed with impeccable manners. The service is excellent, their anticipation of client needs is outstanding. I have sciatica and they brought a bath chair to my room within 15 minutes of check-in. When they realized the next day that it wasn't really what I needed, they immediately brought a small stool. Incredible, I never expected such caring service. The room is classy, with a wood / glass book-case. It is very clean. They provide pajamas and a warm shawl, just in case you wish to walk outside and feel cold. The couch is comfortable and besides a desk, they also provide seating for two at a separate table. My friend and I enjoyed room-service breakfast every morning - we stayed for 4 nights. The onsen and bath area is spacious with plenty of amenities. Beds are comfortable and pillows lean towards the soft side. Lighting is good. From my balcony, I can see the Koi pond with some beautiful. colorful fish. Very relaxing. Meals are well thought out with 3 different menu choices. The basic menu, a ”medium” menu and the full menu. The basic menu is sufficient for our appetite, though we tried the full menu the last evening - it was delightful but a bit filling. Wine list not big but sufficient for a couple of nights' stay. This is a quiet space with a classic atmosphere. Therefore, anyone wishing for a move lively atmosphere might wish to consider another venue. However, if relaxation and good spa treatments are what you want, it is wonderful. My friend and I would not hesitate to recommend this hotel to anyone who enjoys good food with onsen baths, relaxation, a beautiful tree-lined garden and great service.

The room is clean and stylish. It is full of fashionable feeling with the latest equipment. The room is compact, but not too small. The view from the open-air bath is more like looking down on the cityscape around Gora Station rather than nature. I had high hopes for the food, but I was too particular about the appearance and creation, and none of them were particularly delicious. I had told them in advance which ingredients I didn't like, but they came chopped up and mixed in with the risotto, and I couldn't help but take one bite and feel sick, and after that I couldn't eat anything. There was no particular apology from the hotel, and I was disappointed that I would bring something else. I was disappointed that I could not enjoy the free flow at all. The smoked platter I received at the service was the most delicious, so I asked about the workshop and bought a lot of souvenirs on the way home. The staff was polite, but I got the impression that they were looking down from somewhere. I don't think he's aware of it, but even when he sees the replies to word of mouth, is there something wrong with us? I get the feeling that They seem very confident, but at this price point there are many better ryokans in Gora, so we won't be going there again. I had been looking forward to it for months, but it was completely different from what I had imagined and I was disappointed.