"At 4 PM, during peak check-in time, I wasn't allowed priority for luggage retrieval. I was told to queue with everyone checking in, and the staff's attitude was extremely arrogant, making me feel discriminated against! My Uber was five minutes away, and I had a 4:40 PM train to London; waiting in line for luggage would definitely make me miss it! I waited for the front desk to finish with their current guest and then tried to explain my situation. However, the front desk disregarded the circumstances and insisted I queue up. I don't know if this lack of understanding is part of British culture; if so, I apologize (I hadn't considered 4 PM as peak check-in). If not, the hotel should apologize to me! In the end, even the British people queuing for check-in couldn't stand it. After consulting with a few people behind them, they let me cut in line. Retrieving my luggage took only about 30 seconds. Thankfully, I made my train, phew."

"The room is clean and tidy. The only negative part is no free wifi."

"Room old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful"

"view is perfect Rome is big enough We asked for extra quilt and it’s fast"

"The staff's integrity in returning lost property."

"The worst hotel I stayed in since I came to the UK. It was more like a bar and belonged to a chain hotel. The bed was very soft and the bedding was very average. The breakfast was English breakfast with very few varieties. The room was quite big, but there was a smell of cigarettes as soon as I entered the room. The WAFI signal of the hotel was very poor and the connection was very cumbersome. I also needed to fill in the phone number and email address. I barely connected but it kept disconnecting. In fact, I still used the mobile data. The only thing worth mentioning was that the service of the waiter was okay, which was a plus point. I probably won't come again next time"