Gapan Resorts

The hotel is new and clean, which we appreciated. However, there were a couple of issues that affected our experience. First, no slippers were provided in the room, which is a basic amenity we expected. Second, and more importantly, we requested an invoice for our stay, and although one was initially provided, the receptionist later informed us that it was a mistake and that the hotel is not responsible for issuing invoices — claiming that the Agoda receipt would be sufficient as proof. This is incorrect. For tax and accounting purposes, guests often require a formal invoice from the accommodation provider. The hotel should review the relevant rules and regulations, including those under ADA or local tax laws, regarding invoice issuance responsibilities when bookings are made through platforms like Agoda.