So check in time is 3pm and we arrived 2 hours early..got to front desk only to see that it would not be manned until 3pm due to staff shortages..no problem, it just meant I had to leave our bag in the car (totally my fault for arriving early).. Went for a walk and a few drinks round Keswick and returned to the hotel just after 3pm. We got checked in (room 4) which my wife recognised straight away as being the room we stayed in 13 years ago for her 40th..apparently the same decor.. Off we went for a few more drinks and returned to the hotel for a meal at 1930ish only to be told by the same fella that checked us in about 4 hours earlier that they would only serve residents..once we established that we were in fact residents I asked him what time the bar closes? His reply..”as soon as possible”.. One of the reasons I booked this hotel was because it advertised it's own beer garden so on a lovely June evening, sun still beating down when you might want a couple of drinks, in the 'beer garden' - the front door is locked at 2030 and lights out. After last night's trauma of not even being able to get a drink we went down for breakfast..honestly we are far from picky eaters but it was mostly undercooked.. Sorry for sounding negative so on the plus side...the bed was very comfortable and the hotel is actually in a fantastic location for exploring Keswick. So put it on that or not. Is this
- Guest User
Having read some of the negative reviews I'm very pleased to share my experience. Travelled with partner and 2 children. Stayed in family room 15. The hotel in right in the centre of Keswick and we parked in the hotel car park mid morning. Check in was easy and the room was spacious and clean. Nice bit bathroom with a bath which had super hot water and filled the tub in 10mins. Food was great for our evening meal and the breakfast which was included in the price was fantastic. Staff were helpful and friendly. Would definitely stay here again as it was a great experience.
- Guest User