Aequora Lanzarote Suites Map, Address, Transportation & Nearest Stations and Airport

We spent 16 nights over Christmas and New Year at the Fariones and had a great time. The Hotel is beautifully and tastefully renovated with subtle luxury in a classic mid- century design which you would typically find in smaller boutique hotels. Many old features of the traditional Fariones Hotel were kept which all together provides a very comfortable and classy and elegant atmosphere without being stuffy or fussy. The grounds and garden resemble top luxury resorts in Thailand or the Maldives with plenty of palm trees, exotic gardens and many different and private areas for lounging, sun bathing, relaxing and so on. All 3 restaurants have their own style with great food and service. All rooms have sea views with a high level of comfort, design and decoration The sports center 2 minutes walk away although a little older offered everything needed and more... The hygiene concept was professional and taken seriously Hotel Director Jörg and his team made great efforts during Christmas and New Year with a classy programme of dining, entertainment, live music and daily piano sessions which all in all provided a very festive atmosphere. The multinational team of the Fariones displayed a very positive spirit. The hotel opened only a few month before the holiday season and it seemed that everone was exited to be back in business ater 4 yers of renovation. Despite the reopening there was not a single negative service moment in over 2 weeks. Just to name a few staff members who made it a special stay for us: Arnaud, Emilie and Javier from reception. Fransisco, Anna, Miriam and Elke from Guest relations. Marco, Elizabeth, Veronica, Ivano, Isaac and Julius from service Harriet and Patrick from Kaori The Lobby bar team Thanks to the Fariones team for a great Holiday I wish you all the best for the co ming months in this challenging pandemic times. We are looking forward to comin back at easter! A.T. (#624/625)

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.