Map Hotel Map, Address, Transportation & Nearest Stations and Airport

The hotel is in a good environment and the service is very warm and thoughtful. Since we were staying during the Spring Festival, there were a lot of Chinese tourists in the hotel and it was very lively. The hotel is in a good location and the surrounding public transportation is very convenient.

The hotel is very close to the Metropolitan Museum of Art and a walk takes place. The rooms are small but beautifully furnished. Two bottles of Evian mineral water are delivered every day. The first day has fruit bowls. Many people in the lobby elevators wear clothes to highlight New York fashion. It was unfortunate that I met an Oolong front desk man and gave me two pre-authorizations. I had to pay a hundred for the prepayment of the house. He brushed a hundred and then brushed for 590 dollars. I didn't point out that he didn't explain this to me. When I showed the text message of payment, he went to the office and said something to another person. Then the person came out and checked that they didn't collect more money, everything was OK, then I asked. What should I do with this money? The man said that he will be able to return it to me. This is a mistake. This is of course a mistake. The lady who came to check did not apologize and said that there was no problem. I am very dissatisfied with this. I didn’t receive more than five hundred dollars in the morning, but I returned a hundred dollars. It was too much. I checked this matter with them when I checked out. They said that they didn’t collect more money. The pre-authorization will be after I left. I gave it back in a few days. They did not collect the money but brushed up the pre-authorization, and did not release the pre-authorization when I left. It was almost a month before I received the automatic cancellation. The rooms in the hotel are very good and good value for money, but for the work at the front desk, remind the Chinese compatriots to pay attention!

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

Too small and too old

Great stay. Great location. Would stay again when I'm next in New York.

The hotel is in a prime location at the end of Fifth Avenue. Next to it is the old luxury department store BG. Because it is an old hotel, the rooms are on high floors. Also because it is an old hotel, the equipment and layout are not fashionable and comfortable (the mattress is about to collapse). The hotel's two old elevators often require patience to wait. The room rate is expensive and not cost-effective.

Excellent location, you can go running, shopping and eating when you go out Environment: Right next to Central Park, there is a big shopping mall downstairs. You can walk to Fifth Avenue in a few steps, and there are many Internet celebrity restaurants. The point is that you can go to Central Park for a run as soon as you go out, which is very convenient. The view of the room faces the Hudson River, and the scenery is very chill. Facilities: The room is very large in a place like New York. The facilities are complete. But the bed is a bit soft, I don’t like it very much. Gym: Although the gym is well-equipped, it is still too small for Mandarin. And I really can’t accept that I have to wait for the staff to open the door when I go to the gym at night. Why is it not a 24-hour gym? I really can’t understand it. Others are pretty good. For this location, I will still stay here when I come to New York in the future.

Newly renovated, great. There are Singapore, Hong Kong management staff, can speak Mandarin Cantonese, the most friendly hotel for Chinese. There are two restaurants to choose from for breakfast, the production is very good, the Japanese is good, the first choice for New York.

Everything was perfect, the front desk upgraded the room. The cups in the bathroom in the room are all Baccarat, as well as the lamps and all the glassware in the bar. It's a great check-in experience