Horrible experience, in terms of my second day stay and my experience in the restaurant.
I was only going to stay in this hotel on Friday, and Saturday Sunday elsewhere. Given the Friday night well spent there and with a nice room, I canceled my original Sunday plan and booked one more night with Aja. I left the hotel then I came back. I was downgraded from 3rd floor inner circle to the 3rd floor street view room, after I complaint about the street noise, the hotel reception downgraded me even more from the 3rd floor to 1st floor a room in front of the construction site. I do not know what else to say, after telling the reception I am a light sleeper, really needed this vacation which I paid and deserve. She still two times, give me bad rooms.
In the end I paid extra to upgrade from Mountain View Standard Room type to their Junior Suite type. I paid 50 euros. And after all, even though I am not getting a actual junior suite, I am glad that after all of these troubles I gone through, I finally get to have a room that is quite for my sleep and a place for my vacation :)
So you need to know, they do have a very limited number of rooms that are good for an vacation. And you never know which room they will assign you. They have such different tiers and environment for all of their rooms.
- 曼达穆_
Was great to stay for long weekend with kids. Nice facility, pool, cafeteria, and easy parking ”except” one unacceptably bad experience I had faced with a staff. He was working in the kitchen to make omelet and rudely complained about my English and refused to make omelet as I asked, with saying he cannot understand my English which is poor. This happening nearly ruined our lovely breakfast just by his rudeness. I just cannot believe that how come this happens in such international hotel. I have reported to cafeteria manager but didn't hear any feedback or follow ups on this.
- Guest User
