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When I arrived, there was no room, and I said free upgrade. After more than 20 minutes of grinding, I said there was a room, and then I took the initiative to waive the parking fee for 2 days. The environment is good, and the lobby is quite stylish by Canadian standards.

The Chateau Laurier is the iconic hotel in Ottawa. Unfortunately, during Covid, it was not the greatest experience. First, no housekeeping. Second, no valet parking and hotel parking lot was always full so we had to park about 10 minutes away. Third, inconsistent service and no room service. The product is probably better in normal times but price was too high for value. Positive was larger room with a view of the Canadian parliament buildings.

Very good choice for family travel, the price is not high, we booked a room type with breakfast, a big bed room + a sofa bed, the room is clean and tidy, the overall experience is not bad.

So nice to have a hotel conveniently located to nearby points of interest. It's a busy area, though, so be careful when crossing streets! It's evident the hotel is aging but our accommodations were nice & one could see that updates to decor, shower, etc. were somewhat recent. The shower area was huge (perhaps they got rid of the bathtub & just extended the shower area???) Must use room key card to access the elevator to guest room floors. Appreciate the extra security! The staff was responsive when we asked for additional supplies. The breakfast area was very nice, with great views. But the buffet is quite pricey as are individual menu selections. Better to grab breakfast in one of the many options in the neighborhood. There is also a restaurant on-site, again, very pricey. With so many options nearby, why not experience the city? We found the area to be quite walkable & were able to take in quite a few sites in our brief visit. Our experience at the Westin was positive; we understand the minor inconveniences of escalator repairs, etc. are part of general maintenance and didn't let that influence this review.

The hotel is very large, the bed is very comfortable, the breakfast is very good, the view of the view room is very beautiful, close to the Congress, Yundu River, next to the shopping mall, convenient shopping

I will pick up on several themes from previous reviewers, but cannot be as generous in my score. The room we had was comfortable and bright, but that is pretty much where the positives end. There is a severe shortage of experienced staff. This impacts the check in experience, the cleanliness of the rooms and the availability of services like the bar. We had a note presented with some fresh towels which apologised for the lack of room servicing due to staff shortages. I had to take the rubbish from our bins down to reception! The surrounding area has many middle of the road eating/drinking establishments, with a few gems within walking distance, although walking round the area is not a pleasant experience. There is high homelessness and you are regularly hassled by beggars. The adjacent construction site starts at 0700 with constant jackhammering until 1630. Not the hotel’s fault, but very invasive noise pollution! We submitted some laundry to be attended to with the promise of a 24 hour turnaround - essential for us as we were on a tight schedule. The laundry was not returned and following a stressful 90 minutes while the hotel tried to locate the laundry which it claimed had been sent to an external provider, it was eventually returned unwashed, having been left in a corner in “housekeeping “. The lady who found it graciously took it away and laundered it herself, for which we were very grateful. I would not stay in this hotel or neighbourhood again.

It is very convenient to walk to all the classics, the Supreme Court, the Capitol, the city center, and the Ottawa River. The hotel is very clean and quiet, the rooms are also very large, and the breakfast is very rich Western breakfast, it is worth staying in

Friendly staff and good accommodation. Great location for a near airport stay. 

The hotel is on the roadside, the door is relatively low-key, pay attention to the room, but not particularly spacious, after all, the location in the center of Ottawa is really good, travel is very convenient. Basically, the surrounding landmark attractions and buildings can be reached on foot.

We were there from Monday to Friday of march break. My husband was working and the kids and I were touring around while he was at work. Great location. Close to everything. You can walk everywhere. The beds were very comfortable and the pillows as well. My son had to catch up on a lot of homework while we were there and I was so glad that the lady at the front desk helped us to print a bunch of stuff off for us! Without her help we would have been really unable to complete it! Thanks again sooo much for that! That was going above and beyond! Much appreciated! My daughter enjoyed the pool, I found it too cold unfortunately. Really wish there was a hot tub that was my only thing I missed! Otherwise this hotel had everything I needed! Very clean, maids did a great job and the staff were friendly. Thanks for a great stay!