Hotel Map, Address, Transportation & Nearest Stations and Airport

This is the most satisfying hotel in this trip. I hope I can stay a few more days next time. The hotel has a beautiful appearance and the rooms are large and Scottish-style. Compare the prices of five-star hotels in London that cost only one, two, and one night The Balmoral 5k per night is well worth it! It's also very close to Waverley Bridge, just on Princes Street. Nothing to say about the location

First time in Edinburgh. What a delight to stay here. Staff welcoming and friendly. When we arrived in our room we could not work the light switches. Mary hopped right up and helped us. The room was incredible! Neat, clean, spacious. No view but we didn’t care. Can’t see and explore Edinburgh from staying in the room anyway. Food was great! Most memorable experience…. The Amaretto and lime after dinner drink the bartender Sven made for me. Heaven!

We had our last night on the Fingal after 2 nights on the royal mile, all staff were very friendly, attentive and made you feel right at home . No pretentious feel at all about the place, which was down to the welcoming staff., accommodation was excellent and highly recommended

The good: -Great location -Suite I stayed in was large, clean & quiet -Comfortable bed/bedding The less good: -The lobby staff are a mixture of friendly/standoff-ish; they lack the polish of an “actual” 5-star hotel -Rooms at this price point need proper minibars/snacks –full stop -While the hotel was renovated several years back, my suite needed some maintenance TLC Travelers coming here expecting a 5-star hotel (as marketed) are going to be disappointed. That is, this isn’t remotely a 5-star hotel. No one in their right mind would put this in the same class as a Mandarin, Aman, etc. But, it’s a very solid 4-star property with a lot going for it. So, Bonvoy, why not just advertise it accurately for what it is?

The check-in was very comfortable and the service was very good. The suitcase code of the day was forgotten. The younger brother at the front desk patiently ran two times and tried to help us open! The hotel is very beautiful and has an English manor! But to get used to the inconvenience caused by old-fashioned objects, the faucet of the washstand is separated from cold water and hot water, which is a little inconvenient. Free bed for us, breakfast is more traditional English, but very nutritious! Afternoon tea can also be experienced!

The location is close to the train station, so it's very good that you don't have to carry your suitcases uphill! You can easily walk to various attractions in Edinburgh, and there are many restaurants around you to eat and drink. Book a foreign hotel on Ctrip, check in/out is barrier-free, but the location of the room is not ideal, the price is not low, the window of the room is actually in a dead corner, you can't see the sky!

It’s a nice place. Upon our arrival, we were suitably greeted. Given basic info regarding breakfast times etc (8-11:30 i believe), and given our room key. We were allocated room 4. Up the first set of stairs (30 ish steps for reference-no lift in the hotel), is where rooms 1-3 are located. Another set of steps (50+ total) for rooms 4-6 the another set to the top of rooms 5-9. Worth noting here, we’d paid for what we believed was the best room (I’m unsure as to how many of each rooms per category they have). It was my husbands birthday and also our anniversary. So the royal mile room, that came with its beautiful linens, roll top/free standing bath etc (as per its online description). Only. It didn’t. Well not in my room anyway!? Both other rooms on our level (5/6) had their door open at one point whilst being cleaned-both were quite a bit bigger than mine. Laid out nicer. And seemed a much better standard than mine. Hmm. So was I even given the more expensive room that I paid a premium for? Maybe I’ll never know. It did state on their website that we’d receive a mini bar as part of our RM room-but that was literally some drinks that required paying for, that could literally be moved very easily between rooms. The fire escape plan on the door seems to suggest our room is the smallest on our floor too. Very suspicious in my opinion. But how would I ever know….? Something to think about. The blatant *********ing outside our window was also really off putting. Not really what you want to see on a romantic trip away. A homeless person kicking what appeared to be a very pregnant dog, then partaking in multiple *********s. Not nice. I know it’s not the fault of the hotels but I’m not sure I’m the first to witness it either. Now I’ve mentioned it-maybe someone can moniter it? The homeless owning dogs is rife and is really unsettling. Never any water etc. Horrible. Anyway. Back to our room. We had breakfast included in our stay. First morning we ordered. Received. Ate. Then offered our room number. No one said anything. No one confirmed we were good to go. Just left to assume all was ok-and left. The next day, the guy did ask our room number, but again, no real care no real attention no rapport. Didn’t recognise us. Ask us any questions. All very basic interaction. Not special. Definitely wouldn’t have come back the second morning had we not had it included in our stay. Completely underwhelming. We had drinks in the hotel each night. I opted once for a cocktail. Called ‘treacle’. It was £10.50 + the piss take 20% on top of EVERY. SINGLE. DRINK. YOU. GO. TO. THE. BAR. TO. PURCHASE!!?? Yep. Automatically added. So almost £13 for what was literally a whisky with what i believe to be a splash of apple juice?!? It was horrible. If I had a lighter on me and lit it, the bar would’ve gone up. It was awful. I had a sip and left it. Did anyone care? Ask why it’d not been touched? Nope. No one really cares about anything it seems. The

I can not express how disappointed I was with this hotel. I did extensive research as I wanted somewhere nice for my birthday and picked this hotel as it had great reviews and being just under £370 per night for a Delux room with city views my expectations were high. Well what a shock I got. The Bedroom was average at best and certain not deluxe. The beds were appalling, we did not manage to get sleep as the beds were made from hardwood and screwed together. I have attached pictures of the beds.... worst I have every stayed in. I felt like I was in a hostel. I felt like I was sleeping on planks. The city views was a joke as all I had was the railway station and rubbish. The room was very noisy. The TV was so slow it was quicker to watch TV on my mobile. I paid for breakfast and they said I had not had that included in the room rate of £370 per night. Also it stated complementary whisky as part of their “in room features” which was false advertising as they only provided it on day one despite it not stating that. I did question if they were going to take the other in room items out of the room ie TV, HairDryer, etc. There were stains on the chairs and carpets. The cleaning of the room was average at best. There was mould in the bathroom. They did not provide clean glasses and we had to clean them and we had to ask for Tea Bags and milk every day. The service at breakfast was awful as it depended who you were. We asked why some people were service tea/ coffee and others had to get our own. Breakfast was not fantastic. The staff were not that friendly or helpful. Was I wrong to expect a good standard of hotel / room in Edinburgh for £370.00 a night? I have stayed all of the world and never experience just a poor service / standard. Not the birthday experience I had expected. The only thing good about this place was it was central so location was good.