Map Hotel Map, Address, Transportation & Nearest Stations and Airport

This is a top-tier Thai-inspired luxury hotel located within the Galaxy Macau resort. All suites are at least 100 square meters and come with a private 'Yuexinchi' hot tub. The 2800-square-meter Banyan Tree Spa has an excellent reputation. A sky bridge connects guests directly to the shopping district, and hotel guests also enjoy complimentary access to the Grand Resort Deck. The service is meticulous and the night views are delightful. However, the prices are quite high, the entrance is a bit hidden, and the children's facilities are limited, making it more suitable for couples than for families with young children.

This is by far the most welcoming hotel I've stayed at in Macau 🏨. A lovely lady at the front desk, realizing we were two families traveling together with two children, proactively arranged connecting rooms and upgraded one of our original king rooms to a Parisian Macao Eiffel Tower 🗼 view room. We ended up with a spacious two-bedroom, two-living room suite, and the kids were thrilled, playing trains 🚄 and doing gymnastics 🤸 in the room. When we requested a change to the minibar drinks, a server 💁‍♀️ promptly came to replace them. Plus, we received a complimentary exquisite afternoon tea set upon check-in, a three-tiered French Eiffel Tower 🗼 pastry stand 🥧 that was incredibly ceremonial!

I checked in early because of Ctrip VIP, but other guests didn't. The room was standard and relatively new, and they gave me a small gift and welcome fruit. They also gave me a subway card, which was unexpected. I didn't plan to take the light rail, but I experienced it and went to the Mazu Temple, which was very popular. The breakfast was OK, but not very good. There was one problem, the shower water temperature was unstable, and it was scalding from time to time. This is unacceptable for a hotel that costs 5,000 per night. In short, I didn't like it very much, nor did I dislike it very much. I probably won't book again.

The hotel service is very good, but the facilities are a bit old. I learned that the upper floors of the hotel are also being renovated, and I am looking forward to seeing the results. After all, in Macau, this hotel is still very desirable.

It's been a week since my trip ended, and I've been so busy with work that I haven't had a chance to write a review until now. If I remember correctly, this is my fourth stay at The Londoner. I must really love it to choose it every time I visit. It's been a long time since I was last in Macau, and also a long time since I stayed at The Londoner. My impression remains the same: the service is excellent. Before check-in, someone still contacted me personally. Since we'd already connected on WeChat previously, we continued our communication there. Cindy from Guest Relations was able to answer every request I made and fulfilled all the possible ones. Also, a big shout-out to one of the young ladies who helped me with check-in and Patrick, who assisted with my room key card at the end. Both were incredibly friendly and provided excellent service. After processing my key card, he even walked me to the nearest elevator. The service at The Huating was significantly better this time compared to my last stay. What impressed me most was Jessica, the manager during cocktail hour. She was so kind and amiable, always serving guests with a smile. She truly deserves her position as manager. Also, the male server who took my drink orders (I didn't catch his name, but I'll be sure to ask next time!) remembered my preferences. That's a huge plus. The service for both breakfast and afternoon tea was great. My only minor comment is that when I went for afternoon tea late, no one proactively mentioned the ice cream; I only got it after asking. The breakfast selection remains as plentiful as ever, and I particularly enjoy the à la carte section since I'm not keen on cold food early in the morning. Because I'm a very light sleeper, I asked The Londoner to arrange a sofa bed so we could sleep separately. The sofa bed was very comfortable, and after splitting up, we both slept really well. Finally, they even drove me back to the Border Gate and gave me rice dumplings as a parting gift. The driver's service was also excellent. I will definitely be staying here again.

A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018. The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor. Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb. I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.

From the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.

Not the most convenient location, but there’s shuttle buses provided by the hotel to/from the Outer Harbour Ferry Terminal, The Venetian and The Parisian. Shuttle buses to the hotels at Cotai Strip only starts from 11AM though, would be great if it can start earlier. The staff also made up for it with their service! They were very helpful in directing us to the bus stop that we were looking for, and helped us to break our note to give us small change so that we can get around Macau by public bus. Ron very kindly upgraded us to a sea view room and we had a very comfortable stay!

My girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival. Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable. Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service. I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest. This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!

I've always wanted to stay at the Galaxy Macau, but unfortunately, there was a thunderstorm warning on the day we checked in, so we couldn't enjoy the water activities. It was a bit disappointing. However, staying at Galaxy is incredibly convenient; there are plenty of dining, entertainment, and shopping options available. Plus, if you show your Air Macau boarding pass, you can get many discounts and free gifts. It's also super easy to get to the Venetian, Big Ben, and Parisian from here. After a good night's sleep, we could even pop over to Rua do Cunha the next day, which is very close by. What I'll remember most is how incredibly comfortable the beds are at the Galaxy hotel. The room was beautiful and clean, and the service was absolutely fantastic. Truly five-star service! Since we were traveling with kids, they even gave us complimentary 'Toto' slippers, a 'Toto' tent, and a 'Toto' doll for them. My kids were thrilled and said Galaxy was the most fun! ^_^ Haha. I will definitely stay at Galaxy again next time I visit Macau. What I personally loved most was being able to choose my own pillow. This time, I picked the lavender sleep pillow and even received a free pillow mist. All complimentary, truly excellent value for money.