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The hotel is in a good location, close to shopping malls. However, the elevator setup is very inconvenient. Every time I returned to my room, I had to change elevators and walk quite a distance. It was extremely inconvenient. The soundproofing was also average. The decor and style weren't particularly impressive. It's not suitable for families. There were no triple rooms, so we had to book three rooms. The breakfast was okay, but nothing particularly eye-catching. I stayed for three days and ate the same meal every three days. It wasn't really a rich meal.

Very good experience, all facilities are very clean and perfect. I have been insomnia for many days and I can sleep well for a few days. The sheets are very comfortable and clean. I will definitely come here again next time I come to Osaka.

Four Seasons Hotels in Japan are the epitome of luxury and service. The Otemachi branch in Tokyo boasts panoramic views of the Imperial Palace, a 39th-floor terrace overlooking the city skyline, a mirror-like pool, and Michelin-starred French cuisine. The Kyoto branch, nestled within the 800-year-old Jakui-en Garden, offers a unique blend of seasonal garden landscapes and a traditional Japanese tea ceremony experience. The Osaka branch offers a modern interpretation of traditional ryokan aesthetics, with a 16-meter-high swimming pool and private Japanese baths offering a unique and immersive experience. From child-friendly cribs and baby cribs to customized rooftop dinners and couples spa treatments, Four Seasons offers meticulous attention to detail, ensuring every business trip, family vacation, or romantic escape becomes an unforgettable experience.

From the moment I arrived, I was impressed by the exceptional level of service, the attentiveness of your staff, and the overall comfort of the facilities. The attention to detail, the quality of the amenities, and the warm hospitality truly made my visit memorable. I also greatly appreciated the seamless check-in process and the impeccable cleanliness of the room. Please extend my thanks to your entire team for making my stay so enjoyable. I look forward to returning to Ritz-Carlton Osaka in the future and will certainly recommend your hotel to others. Once again, thank you for your excellent service.

The room was quite spacious for Japan, and the service was very friendly. The hotel had a really pleasant fragrance. The night view of Osaka Castle from the top floor in the evening was a real highlight, and the nearby restaurants were also delicious. The breakfast provided was pretty good too. The only minor inconvenience was that to go down from your room, you had to take the elevator to the top floor first and then switch to another elevator to reach the first floor. Other than that, everything was great.

Extremely bad service especially for a luxury hotel. Air-condition in room was hardly working, very suffocating for summer. Explained it to the night receptionist. Who immediately replied why could we bear with it on the first night. Sent a fellow service staff who stuck a temperature rod deep into the vent to show the air con was working fine. Couldn’t understand that there was no wind. On the check out day, asked the concierge on the ground floor to help book a bigger taxi in the morning as there were more people and bags. The person replied “yes, yes, yes”. Came back in late afternoon to confused looks.

The hotel location is great and easy to walk around exploring right in the middle of the city and you will find this gem ramen store open 24/7! The only disappointment was with the butler service or more the non existent butler service. For the price we are paying, I expected much much more from St Regis as I have been accustomed to at other St Regis Hotels. The hotel is beginning to show its age and hence the cleanliness part is coming into question when our rooms were being cleaned, I mean I am again nit picking here but it isn’t up to St Regis usual standards. The gym room is adequate but there isn’t a pool in a 5 star hotel 🙃.

Overall, I'm quite satisfied. I'm not a picky person; good enough is good enough for me. The room was spacious, but the foul smell from the drain was a definite drawback. The location is very convenient, especially being close to Shinsaibashi – that's a big plus! 👍 The breakfast selection was decent. There was no Chinese-speaking staff when I checked in. The Japanese lady at check-in asked me to pay extra for breakfast, and I'm not sure if it was intentional or not, because my booking clearly stated breakfast was included. Was it because I don't speak Japanese, or because my English isn't great and I'm easy to fool? I hope the service quality can be improved a bit!

The location is incredibly convenient, right across from Hilton Herbis Plaza. Luggage check-in is on the 1st floor, while check-in and check-out are handled on the 29th floor. Most staff members speak English well. The overall facilities are quite new, and the rooms are spacious. The stay experience, views, and friendly communication were all excellent. The hotel's own restaurants are mostly on the 29th floor. For breakfast, you give your room number, and during busy times, you might need to take a number and wait to be called. Weekday breakfast hours are from 6:30 AM to 10:00 AM. In terms of convenience, the newly built Kitte mall is right below the hotel, with many restaurants from the 4th floor upwards, making dining easy. The hotel is connected to JR Osaka Station on the 1st floor, and from the 1st or 2nd floor terrace (2nd floor recommended), you can walk directly to the neighboring Daimaru Department Store and further to Hankyu and Hanshin Department Stores. The shopping and dining experience is superb, and access to trains and subways is very convenient. A couple of downsides: 1. Dining closes strictly at 11 PM, and guests are asked to leave, which is less flexible and attentive than hotels in my home country. 2. Although the hotel is on a high floor, there are train tracks below. You can hear quite distinct train rattling sounds at night, which only stop around midnight when services gradually cease. Travelers sensitive to noise should be aware of this.