Staff members are well dressed with impeccable manners. The service is excellent, their anticipation of client needs is outstanding. I have sciatica and they brought a bath chair to my room within 15 minutes of check-in. When they realized the next day that it wasn't really what I needed, they immediately brought a small stool. Incredible, I never expected such caring service. The room is classy, with a wood / glass book-case. It is very clean. They provide pajamas and a warm shawl, just in case you wish to walk outside and feel cold. The couch is comfortable and besides a desk, they also provide seating for two at a separate table. My friend and I enjoyed room-service breakfast every morning - we stayed for 4 nights. The onsen and bath area is spacious with plenty of amenities. Beds are comfortable and pillows lean towards the soft side. Lighting is good. From my balcony, I can see the Koi pond with some beautiful. colorful fish. Very relaxing. Meals are well thought out with 3 different menu choices. The basic menu, a ”medium” menu and the full menu. The basic menu is sufficient for our appetite, though we tried the full menu the last evening - it was delightful but a bit filling. Wine list not big but sufficient for a couple of nights' stay. This is a quiet space with a classic atmosphere. Therefore, anyone wishing for a move lively atmosphere might wish to consider another venue. However, if relaxation and good spa treatments are what you want, it is wonderful. My friend and I would not hesitate to recommend this hotel to anyone who enjoys good food with onsen baths, relaxation, a beautiful tree-lined garden and great service.
- Guest User
1. The location is considered to be the innermost in Hakone, and the mountain tram has been suspended recently, and the cable car to Togendai will also stop after 4:15 in winter. Basically, you can only go directly from Hakone Yumoto by TAXI. The fare is about 6,200 yen. 2. The reception and service of the hotel itself are impressive. There are even female players who specialize in serving Taiwan and Chinese guests. The rooms and hotel environment are impressive. The ancient style has a strong artistic style, which is very amazing 3. The waiter introduced the hotel and learned that the predecessor of this hotel group was mainly French catering. It has only been involved in hotel operations in recent years, but the conditions of the hotel are indeed impressive and highly recommended 4. I don't know if it is because of the evening It is related to the morning, and there is no view at night. In the morning, because of the heavy fog, I did not see the expected view of Mount Fuji. It is better to take a bath directly in the room. 5. The meal at this hotel is highly recommended, regardless of whether it is dinner or breakfast. I was very impressed. In the same week, I only used Michelin-starred ingredients in Roppongi, Tokyo, but my girlfriend and I felt that the restaurant's cuisine is better than Tokyo's one-star level, and the price is very satisfying. (Taiwan, China, Britain, the United States, France, Japan, Vietnam have visited many French restaurants), but the level of dining at this hotel is definitely worthy of praise and expectations. If I go to Hakone again, I will definitely return Stay one night at this hotel
- 陈