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Excellent location. Rooms are overall clean however some of the furniture seem to be getting old and carpet in the room has bunch of stains and unpleasant smell which are very off putting. Impressive views. Food in the restaurants is okay but cocktail hour food is very much below the class. Had a lot of billing issues with front office was unfortunate as they had charged me additional amount (which they reversed after I pointed out) but such mishap is not expected from a 5 star hotel. Overall I would suggest there are multiple Taj chain options in the city which can serve much better service at the same (or even lower) price

Unsurprisingly the No. 1 hotel in Mumbai with numerous reasons, from the tip-top service to the exquisite dining experience (breakfast, lunch, dinner and bar), from the high quality linens to the great architecture of the palace, this is the hotel that you must experience at least once in your lifetime. Bravo!

The yoga courses and Zimbabwe courses are not there but they will pretend that they are there. I asked 4 times to get the schedules through email but that email never came . Be careful cause the security at swimming pool is just like a decoration cause everyone can enter without having the room card to the swimming pool area by just jumping in while some clients are entering. And maybe there is a collaboration with the staff because actually in such beggars clothes how can they pass unobservant even the main door of the reception of the hotel! They have strict policies about cancellation which normally all the other marriotts of the world have..specially with clients who have diamond and travel genius highest level as vip clients .they dont consider that they stayed the entire week 7 days and it can happen that the last day some unpredictable work thing can happen. The 24 /7 service is just a fake thing cause if you call at a normal 10 pm the person's who ll pick up the phone after a LONG wait they still make you wait for the next morning for the concerned person to come and ask. They say ”we ll call you back but that call never comes” .

I LOVE EVERYTHING ABOUT THIS HOTEL. It is so close to marine drive, I mean I just have to walk across the street and the sea is just right in front of me. Besides that, my room got the sea view so I could see beautiful view in sunset and sunrise. Also the restaurant has a balcony so you can enjoy the view while having your breakfast

Facilities: 5-star hotel standard configuration; Hygiene: The room is cleaned on time every day and is very clean; Environment: Convenient to travel, the sea view from the top floor is very good, very quiet Service: Very enthusiastic, because there are children, doormen, front desk staff, restaurant service staff, service members with glasses on the roof, restaurant chefs, and lobby ***agers, all of whom take good care of us. They will take care of us no matter where the children go. They take good care of the children and are very enthusiastic. I am very grateful for the warm service provided by the hotel. Although it is no longer a sea view room, their service attitude makes me recognize this hotel. Thank you to the hotel for preparing cakes, fruits and drinks for the children every day!

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future

1. Bathroom power plug stopped working had to plug hair dryer outside. 2. Toilet flush doesn’t stop flushing need a wrestling match with flush button to stop the water flushing  3. Went to AER rooftop bar with a colleague, Bartender and server didn’t bother to give menu, didn’t bother to take order. 4. 3rd day room service forgot to place water bottles. 5. No initiative to change bed linens during my 4nights stay. 6. Breakfast: Japanese bento had to be pre ordered a day before on the day itself took about 20 mins to arrive after pre ordering. Tofu was hard and chewy, seaweed in miso soup also hard and chewy like eating grass. It takes about 15 mins to get a cup of tea. Overall poor quality of service.

We recently stayed at The Westin to celebrate my wife Ritika’s birthday, and I must say – the entire experience was wonderful. From the moment we arrived, the hospitality and attention to detail were impressive. A special thanks to Jasmina, who took care of every arrangement perfectly. Her efforts truly made the occasion memorable for us. The decor, the room setup, and the overall vibe reflected warmth and elegance. The entire staff was courteous, well-behaved, and extremely professional. Everyone made sure we felt welcomed and comfortable throughout our stay. Highly recommend The Westin for anyone looking to celebrate a special occasion. Thank you once again for making Ritika’s birthday so special!

The room is spacious and clean. The breakfast food has a wide variety of choices and is of good quality. The front desk and door*** staff are very friendly and provide first-class service. The hotel environment is beautiful and comfortable. I will stay here again.

Good for business but too far from all exciting spots with the traffic in Mumbai it’s hard to see anything else