8.7/10Very Good217 Reviews
Cairo|1.77km from city center
Honestly, the stay was disappointing. The floors were not well maintained, and I found the bathroom to be in a very unpleasant condition. The shower tap was leaking, which made things worse.
The breakfast was also poor. The juices were not fresh, and everything that was offered tasted bland.
On top of that, the experience at the pool bar was frustrating. Every time we ordered something, the waiter kept coming back repeatedly to ask if we wanted to order again or to make us pay. During the two days we spent by the pool trying to relax and take a nap, we were constantly disturbed and woken up to be asked if we wanted anything.
The iron should also be replaced as it is in poor condition. It ruined a pair of beige trousers and a white shirt while I was ironing.
We only stayed for two nights and did not want to be difficult guests, but in hindsight we should have raised these issues, especially considering this is a 5-star hotel and we paid for that level of service.
Overall, this was not a relaxing or enjoyable experience.