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For the price paid for the stay, I would expect a higher level of service. Upon arrival at the resort, there was no one to assist to carry the luggages. Check out time is earlier than most hotel at 11AM. Any extension requires additional money. Food standards at the Chinese restaurant had dropped . Breakfast variety had not been as good as before.

The service, food, hot spring tub were excellent and the staff was very attentive. The only thing I wish could have been better is the outlets to plug my phone into. We couldn’t find one in the bedroom/sleep quarters (Japanese tatami). So make sure to bring a portable charger if you don’t want to be away from your phone. Another advice would be more of a treat if they provided a face mask and sleep wear. The reason I’d suggest this is because another competitor hotel of theirs provided very considerate toiletries for the ladies and I think that was a HUGE plus for me considering we spent a lot of money for one night. Anyways, overall villa 32 is great if you just want to spend a few hours to relax.

I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you. The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing! However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning. What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: ”Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30.” Shouldn't there be lifeguards when the swimming pool is open? There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind. In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience.

Service was top tier! Every single personnel or staff in this hotel were very accommodating and friendly. The amenities were more than what we needed. And we got upgraded into Fabulous room and the view was beautiful. The interior of the room is my favorite. I loved my time here in W. The pool though honestly was a bit cold for me. They probably dont use their pool heater much but i enjoyed more in their sauna, jacuzzi and steam room.

This was my first time staying at the Mandarin Oriental Taipei. On previous trips, I've tried a few other new hotels, and the Kimpton Da An was definitely the most disappointing. However, my experience at the Mandarin Oriental this time was excellent! The only area that needs improvement would be the tea and snacks; they were genuinely not good. Everything else, overall, was wonderful.

It's a comfortable stay. I love their smart speaker where I can play music the whole night. Very near to 101 & the shopping mall. If you coming for a concert at Legacy Max this hotel is perfect. I got a upgrade to a balcony room but it doesn't do much since there is no city view. Great breakfast and super efficient services. Apart from being on a higher price, it is a good stay for a solo traveller & will come again.

The private hot spring in the room was fantastic, and the Japanese service was impeccable. There was also a tea ceremony performance, which made it feel like a trip to Japan. Plus, the children's play area downstairs was very clean and not crowded.

Amazing location with walking distance access to subway, local eateries as well as department store. If there is any one comment to made is probably the sound proofing can be improved.

Overall, our experience was quite positive regarding cleanliness, location, and amenities. We spent 3 nights on the 31st floor. However, I was disappointed with the hair dryer; it was outdated and did not function well, which detracted from an otherwise enjoyable stay.

The service was terrible. I booked this hotel with 2 meals. , for dinner, they said we could not order the expensive menu, so we ordered within what they advised us. The oysters were not very fresh, and the soup was so blended, and there was no taste. We did not enjoy our meal much, and then once we finished, they gave us the bill with additional charge. I asked yhat lady what this additional charge for, then that lady did not even know what is wrong at the first. and then she called other senior lady, and she came back to us and explained like, ”This menu you ordered was actually not included in your meal plan. But it's okay since it's our fault, we will not charge to you. It's okay we will take this additional chages. ” I felt like... they are not generously allowing us something or giving services. Was so uncomportable. And the guy who work in the spa place on 2nd floor was so rude. Cheng? Chen? He was so rude and not quite nice. Also, for the outside spa(pool?), i know a lot of othe hotels spa allow people to use the shower cap on ther hair, but they said i should buy the swimming cap. Was so strict, so even we had the swimsuits, we were not able to use the outside spa(pool?). I paid almost 600$ and this hotel does not deserve to get this much amount. I do not recommend this hotel never ever.