When the tram reaches its terminus, you can see the most ugliest building on Scheveningen beach - yes, this is Carlton Beach Hotel. You enter, the reception is dark and staff is, well, not particularly interested in the guests. You receive your room key, open the door of your room - and love the place. Seaview, sand beach, terrace to sit out, all amenities. And a fabulous breakfast next morning. Enjoy your beach walk early morning, go north for an endless secluded beach. Lovely.
- Guest User
Night away booked at the CARLTON BEACH HOTEL in SCHEVENINGEN for May 6, through a BONGO voucher for my husband's birthday. On 3 May, our nine-year-old daughter, her underwear, and therefore must sit in a wheelchair for three weeks, needs additional care, because she cannot do anything independently. The hotel was called or we could change the booking, no, they couldn't arrange for us and referred to Bongo. Directly called and at Bongo would be contacted with the hotel or offered a solution. At the end of the day (4 May) after several telephone calls between me, Carlton Beach Hotel Scheveningen and Bongo, we received the information that nothing could be cancelled or changed to the reservation. The terms were clear, until 10 days before arrival, and it could be cancelled or changed, which is a disappointing reaction, as if we could predict that this would happen. My experience with both CARLTON BEACH HOTEL SCHEVENINGEN and BONGO is that there is absolutely no flexibility and that one is over-proportionate star in this obvious overpower situation, even in a returning guest. We did not ask for an annulment of the reservation alone, whether there would be another date, with payment, available, to be able to stay a little away together, and both parties did not want to cooperate in any way. My advice please spend your money elsewhere, because to returning customers/gastes, these ”companies” offer no value at all.
- Guest User
