Noku Osaka Map, Address, Transportation & Nearest Stations and Airport

This is a hotel I really like. There is a hot spring in the room. There is no public hot spring bath, which is probably the only drawback. Very designer boutique hotel style. Minibars are free. The room is big enough. The toiletries are all organic and smell very comfortable. The smell of essential oils and incense is everywhere. It only costs 5,500 a night including breakfast and dinner, which is very cost-effective. The location is super good. Nara Park is right outside the door. The scenery inside the hotel is also beautiful. The bamboo forest can rival Arashiyama's Internet celebrity attractions. Parking is free, and there are waiters who can speak a lot of Chinese.

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

Stayed 2 nights at the Ritz Carlton earlier in the week during my first business trip to Japan after Covid. Must confess that was really impressed. Excellent service, great staff and in general hotel very well equipped. Room was spacious, clean, with a great bed allowing for very good night sleep, very good performing wifi, great bathroom very well equipped including a very nice set of salt for the bath. Definitely hotel gives a lot of attention to detail and you can see it during your stay. There was an air purifier in my room, which was a bit noisy, so I had to unplug it during the night. This didn't bother me at all, but maybe something to check by the hotel management. All in all, perfect stay. Will definitely return on my next trip to Osaka.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

My family has a good experience with the service and location. It's unfortunate that they're planning to remove the in-room washing machine, which could be a drawback for future stays. Hopefully, they consider replacing it with an alternative amenity.

The historical significance of this venue must be highlighted to illustrate its uniqueness in Nara - We signed up for the complimentary tour of the hotel offered to hotel guests on certain mornings of the week and had the pleasure of having Ms. Sato, the director of marketing, introduce the story of Shisui and its past-life as the residence of the governor of Nara between 1922 to 2017, then as Shisui hotel with guest-rooms designed by renown architect Kengo Kuma. The emperor of Japan had stayed on property in post-war to sign the San Francisco treaty. Sato-san's thorough introduction in fluent-english had me realise a stay at this hotel is a unique experience in the way that it is beyond just luxury. The staff had been wonderful and eager to please without pushiness. It was much appreciated, as it gave room for my wife and I to enjoy each other's company at this perfectly peaceful property. The staff had been amazing from the beginning, at check-in, we had Rika-san, a lady with eyes that can smile, to help us check-in while we rest our feet at the lounge with tea, then guide us to our room while briefing us on all its amenities. The rooms were modern with accents of traditional Japanese designs to remind me of the locations' history. Details like the washroom walls that look like zen-gardens and overall wooden decor made my stay at the room one of the most relaxing experiences ever at any hotel. The French-Japanese wine-paired dinner at Suiyou was also our culinary highlight of our two-week vacation in Japan. In summary, after the two night stay, my wife had requested that we should come back to Shisui in the spring, summer and fall to experience all the seasons at this venue.

Very happy with this hotel, great views nice service and breakfast. We stayed with kids and they provided kids amenities and a bed guard as well as little pajamas and slippers. There is a direct connection to the airport which is helpful when traveling with kids. The area is great, with a nice department store downstairs (including tons of restaurants and a great food hall), and Tennoji park across the street. A picnic at the park was a highlight of the trip! The front desk gave us some vouchers for the observatory on the 60th floor. The view at night was really pretty. We would stay again for sure!

It’s the best location ever! We spent two nights there since we bought 1.5 days’ tickets of USJ. The hotel is exactly located at the front of USJ, it’s very convenient for us to queue in the early morning and rest immediately when we left USJ at 10pm! We don’t have to worry about the time and the transportation! Although we left USJ late, we can still get some snacks and drinks in the convenient stores nearby! It’s happy to stay at this hotel!