Me and my wife stayed in this Hotel for 3 nights to escape the hustle and bustle in Dubai. From the moment we crossed the entrance to the time we left we felt completely cocooned and pampered by the team and by the silence of the place. In fairness , you do get better experiences of a Desert Hotel in the UAE but for the short drive it was fine. Your views from the villa with pool are not really unobstructed as you will see one or the other shelter or building in the close distance but it is okay. However the desert around the edge of the villa wasn’t the cleanest and our short proximity to the horse stalls meant that we had a good time of smelling the same which was not really nice. On top of that the pool was quite the treat for all kinds of birds , especially pigeons. And not only are they drinking from the water but also do their business in the water which can be disgusting, but they are cleaning the pools every morning to minimize this. However we wish to have used the pool longer time. I know it’s nature but compared to other hotels of this kind it is not as bad as here. The Spa is fantastic and the treatments have been wonderful and well done. Also the facilities have been great to use including their snow cave which was a change from the norm. The food at the breakfast and at the in room dining where absolutely exquisit and well balanced. We did not visit any restaurant also because most of them were closed due to limited amount of guest which is reasonable. But in room dining was as good as being in the restaurant. On top of all the team made our stay complete. All staff were super helpful , always a smile and came up with suggestions we did not had in mind but ended up using. E.g in villa breakfast which we ordered by WhatsApp with our butler Jaouad. Jaouad was great and always there if you need him even on his day off. For us the staff made up for most of the flaws we encountered and we wish to come back asap.
- Guest User
We are a well travelled family, and have visited many resorts in countries all over the world. This resort is one of the best we ever have been to. The service is exceptional and is what truly sets the resort apart from other strong five star resorts that we have visited in the past. In particular, a very special mention to Ramesh Naik, Jouoad, Pradeep, Khin, Jyoti, Nadith, Siouchee (apologies for spelling, she was in the spa) and countless other members of staff who made the Javed family stay so wonderful and very memorable. We were blown away by the beautiful facilities, the gorgeous aesthetic and the manner in which the staff approached our requests as though nothing was too small or too big. We will one hundred percent be visiting again, this time for longer and with more of our loved ones. All our love, The Javed family, visit November 2022.
- Guest User