I rarely give hotels bad reviews, and first, I must commend the hotel staff; their service, attitude, and professionalism were outstanding. However, on the very first night of our stay, we encountered several issues:
1. The bathroom exhaust fan was broken. It took until the third day to get it fixed after we reported it. Queenstown gets very cold in winter, so having to leave the bathroom door open for ventilation was truly unpleasant and significantly impacted our experience.
2. The shower pressure was extremely low, and it came with a very loud, high-pitched noise. Taking a shower became a genuinely frustrating experience.
3. The back of the air conditioning unit emitted a green light, positioned right above the head of the bed. This kept me awake all night. It only improved after staff taped it over the next day.
4. Additionally, there were stains on the sofa.
On the positive side, the scenery was excellent, and the complimentary parking was very convenient. However, be aware that if your room is below the 3rd floor, the view will be obstructed (this is important to note). The Airbnb we moved to afterwards offered even better views at a lower price, and even had basic cooking facilities like a stovetop and microwave, allowing us to prepare our own meals.
Overall, this experience was absolutely not worth the price. The hotel offered no compensation, and the room was quite small. I definitely wouldn't recommend staying here.
- M687512****
This Queenstown hotel came highly recommended, and after personally staying for two nights, I can confirm it's truly excellent. From the moment I arrived, the staff were incredibly helpful with my luggage, and the lady at the front desk gave a very detailed introduction to all the hotel's amenities. The laundry room and dryer were a definite highlight, especially for a long trip. The views from both the room and the lobby were also stunning.
- Anonymous User