4.4/5Excellent115 Reviews
Central Business District Seattle|0.24km from city center
I was determined to book this hotel for our 20th wedding anniversary trip to Seattle, which is good, because frustrations with the All.com, fairmont.com websites and the Accor ALL app made it a challenge to actually do so. When I finally booked, I put a note on the booking that it was a very special occasion. We arrived by cab. While the four bellmen at the front did help unload the luggage, they also told us we seemed capable of carrying the bags in ourselves. I'm not sure if that's because we didn't arrive in an upscale SUV, or if the hotel just takes a passive approach to greeting guests. The underwhelming continued when we checked in, and I was asked what brought us to Seattle. I reiterated what was on the booking -- very special anniversary, chose to come to the Olympic Hotel to celebrate. ”Oh, congratulations. Elevators are behind you across the lobby.”. As a platinum member, a certain number of perks are granted. We arrived to a plate of bonbons and some fresh fruit. It's the fist hotel I've stayed at that actually did supply fitness gear (per Platinum perks), which was a nice surprise. I was less pleasantly surprised to find no mini-bar in the room, not even an empty fridge. I'd booked the Signature King Corner View, and it had what is likely one of the best views in the hotel. The room was nicely sized, with a desk, sitting chair and ottoman, and the king bed, with windows all around. The bed was super comfortable (as expected!). The bathroom was spacious, but in need of renovation -- at very least, to replace the old, tiny tub/shower and under-pressured, inferior shower fixtures, as well as the tile throughout. It was clean, or at least mostly, and while towels were showing some age, they were still fluffy. Amenities were a bit more limited than other properties, but we knew we could call down for extras if we needed to. Staff in hallways were friendly, and anything left in the hallway seemed to disappear quickly enough (ie room service trays and other detritus). Requests for amenities (pillows, coffee/tea replenishment) were met quickly and graciously. But... the door/bellmen were routinely disinterested -- the number of times we pushed through the main doors while they stood off to the side talking to one another was surprising. (Guests arriving in elegant dresses? Lots of help. In a shiny SUV or luxury car? Loads of reaction. But two 40-somethings dressed casually, but paying plenty to stay at the hotel? Not so much a glance or offer of help.) Housekeeping is rather annoyingly ”on demand only”, but we happily found our room had been serviced on our first day while we were out -- and when we called on subsequent days to request service, the response was gracious -- and the room was always done by the time we returned. Room service (breakfast one morning) was fast and delicious. Service in the lobby bar was friendly and the drinks were delicious. There are two restaurants -- The George and Shuckers -- and the lobby bar offers
