The hotel reception was very friendly. We arrived late, around 9:30 PM, because we were shopping at Bicester Village. The hotel is next to a Holiday Inn and has a decent-sized parking lot; it costs 6 pounds for an overnight stay, deducted from the deposit. Our room rate included dinner, but since the restaurant closed at 9 PM, the hotel arranged for us to eat at the bar next door. We ordered steak and fish and chips, which were surprisingly good, especially the steak. The room and bed were both very spacious, and the breakfast was excellent, featuring smoked salmon. Everyone in our group agreed it was great. There's also a traditional British reception room near the entrance, perfect for taking photos!
- patrick****
I made a mistake with my booking and the manager that was on shift (wish I had got his name) was brilliant. Very helpful, best customer service I’ve had in a long time. This was around 5.30 in the afternoon. For the actual hotel, it was all fine just not 100% clean in the room. There were a few hairs I saw around the hotel room and the bathroom was dated. The shower also kept changing temp all the time.
- Guest User