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It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

The hotel environment in Switzerland is really good, the whole Switzerland is very good.

We loved this hotel! Fabian and all of the front desk staff where amazing and made us feel so welcome. It's very close to the train station and walking distance to old town. Breakfast was also good in the M Lounge and the view from our junior suite was amazing. Our only complaint is the elevator situation. We almost missed our flight because it took us 30 minutes to get down. Only 2 out of 3 elevators where working the day we were leaving. Otherwise, it's a great hotel!

Really original, loved the modern classic deco, the restaurant at the top, and the views. The suite lacks a desk, with plugs to charge devices in the living room. Very attentive hallporters and front desk. The location is perfect and it gives you a sense of being at your own apartment in Zurich in front of the lake. Delicious chocolate on arrival as a perfect swiss welcome. The beds and pillows are super comfortable. Thank you !

There is a distance from the train station, the box is exhausted, the downstairs luxury street, like to buy and buy can live for two more days, there are restaurants around, the service is very good, we check out the luggage, a black little brother to see After the initiative, ask us if we want to help, nice

The hotel is located in the center of Zurich and is very artistic. It is recommended that everyone come to live in their room with murals, which is very retro. Good service, not many categories for breakfast (almost 5 star hotels in Switzerland are like this), hotel valet parking! !

The service is very good, knowing our honeymoon, setting up the room and checking in early. Hotel facilities are good, staff quality is very high, very kind.

Sympathisches , modernes Hotel mit sehr freundlichem Personal. ( besonders Frau Preyer am Empfang) . Wir hatten einen Upgrade für eine Junior Suite im 6. Stock mit tollen , riesigen Fenstern, einem großen Bad mit Badewanne, Toilette getrennt, Ankleideraum und viiiel Platz! Die Lounge ist supergemütlich im 10.Stock mit guter Getränkeauswahl . Snacks waren immer vorhanden und das Essen das serviert wurde war reichlich und gut! Wir hatten die Wahl 1000 Punkte oder Frühstück im großen Frühstücksraum einzunehmen und haben uns für das superleckere Frühstück entschieden. Das Personal war schnell und umsichtig und meine Eggs Benedikt waren perfekt! Das Hotel liegt etwas außerhalb aber die S-Bahn Station ist gleich gegenüber. Das 24h Ticket kostet etwa 8 € und gilt auch für das öffentliche Boot auf dem See und Fluss. Empfehlenswertes, sympathisches Haus! Gerne wieder!

Because it is a suite, the area of the hotel is the largest among all the rooms in Switzerland for 8 days. I live in the suite 4e in the residential area. It is very quiet and clean. The room hardware is very particular and the details are good. Very close to Lake Zurich, 3 minutes walk to the lake. Toiletries are L’Occitane single, non-alcoholic beverages in the mini bar are free, and breakfast is the most abundant in the Swiss itinerary, but from a Chinese perspective, there are still very few varieties. The surrounding area is not far from the tram and railway station, it is convenient to travel, there are many places to eat around, there is no shopping and small supermarket. The service is very caring, the waiter will chat with you, ask what you need, and explain very carefully. The kettle needs to be requested by the front desk, the toilet and shower space in the room is relatively small, the room is a bit old, it is well maintained, and most people can accept it.

Location: Excellent. It takes about 10 minutes to get to Zurich Main Station by train from Zurich Airport. This hotel is just across the road from the main train station, one or two hundred meters away. Room environment: Not very new, but completely acceptable. The decoration is relatively exquisite. The suite I booked has free minibar and snacks (except alcoholic beverages/wines) Service: Contact the agent with Ctrip in advance to communicate about early check-in. The answer is that if there is a room available, you can check in in advance. We arrived at the hotel at 10:30 am and the room was ready for smooth check-in; both the front desk and the door bellman gave us a very friendly feeling. ;After checking out, two bottles of mineral water were given as a gift. Room hygiene: There are two bathrooms in the suite. Toiletries such as toothpaste and toothbrush are provided. Samples of Swiss Dabao skin care products are also provided. There are welcome fruits and turndown service. Good night chocolates are also provided. Breakfast: The dining environment is not big, but the decoration is very nice. The service is also very nice. In addition to the buffet area, you can also order meals, both paid and free. Guests in the suites have champagne breakfast. Those who order for a fee are also free. You can also order a glass of champagne per person. Overall: In Zurich, where land is at a premium, I feel that the price/performance ratio is very high. The only drawback is that there is no view outside the window of my room. It is very close to the building opposite. The advantage of this is that it is relatively quiet. I will consider staying here next time I go to Zurich.