Nagano Resorts

Fantastic stay, extremely helpful & polite staff. Prime location, connected to Nagano station via the overpass, so you don't need to cross the road, super convenient. Our room was a bit small, 15 sqm, and 1 large suitcase, it was a bit cramped. Would definitely stay here again but will book a bigger room. Arigato Sotetsu Nagano🙂

Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.

Great room and a convenient location, about a 5–10 minute walk from Nagano Station. The room was clean and the service staff were great. There were no convenience stores within a very short walking distance, or at least none that were very close to the hotel. The main downside was that the room décor and setup felt quite outdated. I also did not really like the pyjamas provided, as the top was unusually long. Amenities were standard, such as toothbrushes. Given that we booked a Junior Suite, it would have been better to have more hangers provided. Breakfast was enjoyable, and the desserts or pastries provided at the lobby were a nice touch.

The most convenient hotel located right next to Nagano Station. The 2nd floor of the hotel is directly connected to the connecting mall leading to the station too. Room is cozy and clean. Check in is easy. Staff are friendly even with limited English they are professional. Managed to have my luggage held in the lobby on checkout as well so that I could explore more on the last day. Nearby are several convenience stores, bus stations, restaurants. Easy access to popular spots like the Snow Monkey Park, Togakushi Shrine, and more. For the convenience, location, and cleanliness, it’s worth it.

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

I chose to stay for two nights at Hotel NewNagano Next because of its very convenient location. Nagano station is just a few hundred meters away and there are a lot of food options (both restaurants and konbinis) in the area. On our checkout day, we left our luggage temporarily inside the free lockers in the hotel lobby before visiting Matsumoto Castle. We just came back to claim our luggage in the afternoon before leaving for Tokyo.

We stayed at this hotel in Nagano as a family of three for two nights. The location was very convenient, with the MRT and bus station just nearby, making it easy to get to Snow Monkey Park and other areas. The service was fine—nothing extravagant, but acceptable and efficient. One downside was that the toilet had a slightly unpleasant smell, which could be improved. There is a 7-Eleven close to the hotel, which was handy, but for good local food, you’ll need to walk a bit farther, as most of the eateries are located on the other side of the hotel. Overall, our stay was enjoyable, and we have no major complaints since we didn’t spend much time in the hotel itself. It’s a decent option if you’re mainly looking for accessibility and convenience while exploring Nagano.

We chose a double room, which was very very good. The room we stayed in was spacious, not cramped, clean, and the bed was comfortable. When you walk down the stairs in front of the hotel, there is a 7-Eleven, which is very convenient. However, if you drag your luggage to Nagano train station, it will take about 10-15 minutes, but it is not a big obstacle. If you have a car, the hotel has a parking lot, but you have to drive for about 5 minutes. Overall, it is okay. I am very satisfied with this hotel.

I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!

The room was upgraded, and although I was alone, there were two beds, so it felt like a lot. It was classy and had a great atmosphere. The amenities in the bathroom are cute and make you feel tight. As someone who doesn't watch TV, finding the Wi-Fi password was a bit of a pain. If you call the front desk, it will appear on the TV screen. The TV is stored in a place like a chest of drawers, and I don't think people who don't watch the TV will turn it on even if they find it. It is difficult to catch a taxi in the morning, so we recommend leaving with plenty of time to spare.