Best Western Plus BierKulturHotel Schwanen

We had the pleasure of sleeping in a "beer crate room" in the old building. Pretty much everything was wrong with this room: heating off, water only lukewarm, reception closed after 10pm - so no complaints possible, breakfast at 6am not possible. Packed lunches not possible either. We still had to pay for it because we paid in advance and a refund was not possible. It was our second night there, but definitely the last.

The rooms are adequate, a little dated, but clean and therefore absolutely OK. The service, on the other hand, leaves a lot to be desired. At dinner in the restaurant, you sometimes had to wait a long time for drinks, and even after the food was served, you were not asked regularly. The salmon was very dry and the overall quality was not particularly good. The meat, on the other hand, was perfectly cooked. Requests for changes at short notice were vehemently rejected. Afterwards, everything was done to meet the requests, which was successful, but the initial reaction still sticks. I can also only confirm the cancellation conditions, which have already been mentioned several times here. In a group of almost 40 people, we had 3 last-minute cancellations due to illness and were also charged for breakfast and dinner. When we asked, the response was very unfriendly and we were referred to the terms and conditions, which are also different to those of BW Germany.

This review actually has two parts. The first part belongs to the hotel and the second to the restaurant opposite. But since they belong together, this review naturally does too. The hotel was, as always, very good. Unfortunately, this does not apply to the brewery restaurant. The Brauhaus Schwanen is losing my popularity more and more. I had already complained about the breakfast on my first visit many years ago. Normally warm ingredients such as sausages, bacon and scrambled eggs were ice cold. The orange juice comes from a bottle and the service is not exactly friendly. In short, if you've experienced this before, you only eat breakfast here because you have no other choice. Unfortunately, the evening meal has also gone downhill extremely. For example, the hamburger was completely cold and the buns tasted as if they were several days old. We were the only guests who stayed the whole evening. Many of the other guests left the restaurant after just 30 minutes. Often all that was left were half-empty plates and almost full beer glasses. The only criticism I can have of the hotel itself is that almost everything costs extra. Even a minibar is only available if you pay for the entire contents (flat rate). Otherwise there is nothing to complain about. Cleanliness and service are very good. However, due to the restaurant and the constantly bad breakfast, this was my last visit. There are now other good beer hotels with a considerable selection of craft beers.

Not the first time here and it won't be the last time

Very good experience with the staff and also the facilities of Bierkultur. The staff are also very helpful and above all professional. I will definitely choose the hotel for my next private trip in the area.

Very quiet hotel located in the semi-pedestrian part of the city. Spacious room, very well appointed and very original decorated. The small aperitifs offered in the room, for a modest price (€2.90), were tasty and perfect for the traveler who arrives too late to enjoy the restaurant!