Guest User
February 7, 2023
My husband and I have now been guests at Reiters for the third time! Me as part of the ego4you, my husband as a (paying!!) companion! Unfortunately, this time there was an unpleasant welcome as soon as we arrived, when our reservation or my husband's suddenly couldn't be found and we had to pay a whopping € 470! (For comparison: in Dec. 2021 it was “only” €350/2 nights) Then we went to the “Park View” room, which shocked us not only because of the extremely outdated furnishings, but also because of the lack of a “view”. It went straight into a house wall-so ZERO view! Of course that was a downer with the knowledge of the € 470! Only after repeated urging and checking at the Merkur reception was it finally said that they would “one-time accommodate us as an exception” and offer the reservation fee from the booking month with a reduced room price (“old” price for the booking period)! No apologies for the "sloppily" of our reservation confirmation, which strangely enough could already be found by the lady at the Merkur reception?!? Well... Apart from that, Reiters is an experience: great food, mostly very friendly staff, great area and lots to discover in terms of flora and fauna! Also the spa area and the sauna master are a hit! Nevertheless, in my opinion, neither the price nor the 5⭐️ is justified for the very outdated and sometimes worn-out character from the 90s (?)! The spa is also partly in need of renovation... The worst thing I found were the rooms and the "primeval" sanitary facilities (as other users have already described), which are NOT appropriate for € 470 per night!!
Original TextTranslation provided by Google