Hotel Dorado Plaza Alto Prado

The hotel staff is very friendly and helpful. I found our room to be very comfortable, spacious and clean. I felt safe staying there. We enjoyed the hotel’s breakfast buffet and the attentive staff. The hotel is located near many medical centers and shopping malls.

1. Air conditioning in room did not work 2. all the hallways are always dark until you start to walk, they are on a sensor, however sometimes delayed. getting out of the elevator at night onto the 9th floor was pitch dark. Did not feel too safe. If you are with children this is not good. 3. When you leave your room, the air conditioning turns off. you have to wait 30 minuets when you get back for it to get to 24.75 Celsius (76.55 Fahrenheit). The room never felt cool, always kind of humid. 4. Elevator air conditioning does not work. Humid and hot in elevators. Very uncomfortable. 5. Pool opens at 10am. That is very late, especially if you are on a time schedule like I was. Also, pool closes on Mondays. Because of the pool schedule we were able to enjoy it only 2 times during a 7 day stay. (I traveled with my 2 sons to visit family) 6. Breakfast is mediocre at best. Not a great selection of breakfast foods. 7. Great location, but location does not warrant all the other in Incompetencies

The first two nights I was given a room where the bathroom light kept going off,the bathroom wasn't draining,the were holes in the bathroom shower wall,no drapes and the TV didn't work! I made a least seven calls for the lights and after the second night they finally gave me a proper room.No discount and promises of make up to me didn't become reality.Very disappointed ☹️

This place is cozy and pleasant.

So this review is for my aunt I do all her bookings. Let’s start with the hotel and rooms are nice and overall clean. She stood at this hotel 9/2-9/8 And they stole her AirPods from her room this is what happen during her stay; Tuesday 9/5 Last time I used them @ 11am I left 12:20pm back at night They cleaned the room usually around 3pm We went on a outing and was told it’s best to leave our belongs behind. The phone and AirPods were moved to another area of the room. When I got back and went to use the AirPods they were missing out the case. The next day after letting the front desk know about the missing AirPods this is what happen in my room No toilet paper Didn’t fix the bed But they arrange all our stuff grouping the same items together glasses, perfume, liquor, water all lined up together very weird. Front desk Ochoa & Lima when I spoke with them they kept giving me the run around including Monsalvo the Manager and Almanzo is the housekeeping manager.

The lighting in the rooms was poor. No USB ports and not enough plugs for your electronics. Everything else was excellent

My stay at Hotel Dorado was a pleasant one because of two staff members. We were very pleased with Carlos (Server/waiter). He went above and beyond to accommodate us during our stay. He treated us like family and it was because of him that we returned again to stay at Hotel Dorado. We came back on two different occasions during a two week period at our stay in Barranquilla, Colombia. Also there was a young gentleman who worked the front desk who helped us book our second stay with ease. These two staff members made our visit an enjoyable one. I recently had surgery and I would recommend this hotel because of how they treat their guests. I hope management is able to praise these two amazing staff members because they are the reasons why guests return and give good reviews. Thank you gentleman for your kindness during my medical procedure.

I rated this property poorly due to the fact that, upon check in I paid $188 for two nights using my credit card. The employee said my card was declined. I ask them to run it again, it was also declined a second time (which was odd, as this was a mastercard and we had been using it all over Colombia). I used a Visa card for the third time and it worked. Later in the evening i checked my mastercard app and it showed both transactions that were declined, as being process, and no knowledge of being "declined". I called Mastercard and they stated the charges were not declined and they were in the process of being posted! I spoke to the front desk and the said I would need to speak with accounting because there was a problem with their credit card machine. So I'm still waiting on that. Another issue we had, was there were only two towels in the bathroom- we had 4 people. We had to request more. It took about 45 min to have them brought up to the room, after we called a second time, apparently they forgot to send them up so we still had to wait. Just a major inconvenience. The next time room service came, they took two towels, prolly thinking they were dirty. So I went downstairs to the front desk to request more. After waiting in the long line (because they only have one person working the front desk for some reason) I was told they would bring them up to the room & couldnt pick them up there. Also room service food took over 45 min to deliver. We cancelled it.