Mercure Belem Boulevard

Not very nice room for the price

I was likely given a very poor room because I arrived quite late. Although the room had a window, there was almost no natural light, and it fell far short of the "city view" described. The overall experience was disappointing, especially compared to what was advertised. I hope the hotel can improve room allocation and ensure that all guests receive a stay that matches the description, regardless of their arrival time.

The stay was great, good breakfast and clean rooms, best part is the service and the people who are very attentive.

Check in was seamless. The hotel was modern and lovely. Our room was spacious, clean and comfortable. We had plenty of space for our belongings. Great bed and pillows. Without exception, the staff was very helpful and friendly. They went out of their way to accommodate our needs. I wish I could remember all their names. A special thank you to Lucas Matheus for all your very kind and attentive service. You made our stay in Belém very memorable.

Staff only spoke Portuguese-one only spoke English ; two lifts for a 30 floors hotel -expect long waits; completely disorganized welcome - a room was assigned but it was already occupied; bathroom not clean; no drinkable water in the room… etc.

Dumpster out front of property and very little assistance from staff in helping taxi access pick up area.

Everything was excellent did have a slight misunderstanding but seems to be resolved I do recommend this place.