Jayes Timberlane Resort

My husband and I stayed here 9/25-9/26. The sink did not drain properly in the bathroom and kept filling all the way up when we tried to wash our hands. The light next to the bed didn't work but the worst part was the heater was broken. It was freezing in the cabin with just one thin blanket. We barely slept and woke up with the sniffles. When we reported it to management they asked why we didn't call them at 10:30 at night to let them know. There was no phone in the room and the management cabin was dark at 10:30 so we didn't want to call that late, plus we were in our PJs. They denied that there was a problem with the heater and refused to come up to the room in the morning when I offered to show her myself (I asked twice to come to see it). When I got home I called to follow up and they told us the heater worked even though we tried for over an hour to get it to work and it didn't. We tried MULTIPLE times throughout the night and in the morning and the heater was definitely broken. I still don't understand why they didn't come to the cabin in the morning when I wanted to show them. Of course, it's easy to say the heater works once we are already home and can't prove them wrong. Instead of apologizing that we had such a terrible stay they basically are calling us liars. They offered to credit us 25.00, which is nothing when we paid 165.00 to be uncomfortable and freezing all night. The absolute worst customer service I've ever experienced in my life.

Maybe if we'd stayed in Cabin #10, we would have been happy. I don't know. Those photos look awesome. As for Cabin #1 -- the noise from the highway was constant and loud, all night long. And the shower was definitely weird. It was very small, enclosed in tile, and dark. No light at all. When you closed the shower curtains, you couldn't see. With the curtains open even just a bit, the floor got soaked. The cabin is rustic = fine. The furniture is old and mismatched = fine. We like cabins. They're supposed to be rustic and funky. But this one didn't quite make the grade for us. And the pool was the deal-breaker. I was counting on the pool for our weekend stay while my husband worked, but when we got there -- the pool was slimy, green, covered and closed. The owner said it was closed due to COVID, but that was not (and still is not) indicated on their website, nor was it required to be closed by Santa Cruz County. Very disappointing stay.