Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Benito Juarez
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Health Protected
Carretera Federal 307 Cancun-Playa del Carmen, Calle Manzana 102 Lote 15 Km 332, 31, Benito Juarez, Quintana Roo, 77500, Mexico
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With a stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, you'll be 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun. This luxury property is 12.6 mi (20.4 km) from Puerto Morelos Town Square.Show More
We Price Match
3.7/5Cleanliness: 3.7
All 100 Reviews
Amenities
Golf CourseOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFree
All Amenities
Surroundings
Airport: Cancún International Airport
(16.4 km)
Airport: Cozumel International Airport
(89.1 km)
Landmarks: Snorkel Paradise
(2.2 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Diamond Club Luxury Junior Suite with Swim Out Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
8
Luxury Junior Suite Ocean View Diamond Club
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
6
Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Luxury Suite Ocean View with Terrace Jacuzzi
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
6
Luxury Junior Suite with Swim Out Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
8
Luxury Junior Suite Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
8
Luxury Junior Suite Ocean View
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Diamond Club Luxury Presidential One Bedroom Suite with Swim Out Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
6
Diamond Club Luxury Presidential One Bedroom Suite Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
6
Diamond Club Luxury Family Suite with Sea View Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
9
Diamond Club Luxury Presidential One Bedroom Suite with Sea View Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
6
Luxury Family Suite with Sea View Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
10
Luxury Presidential Two Bedrooms Suite with Sea View
1 King bed and 2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
2
Luxury Two Queen Suite with Terrace Jacuzzi Non smoking
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Entrance
Check Availability
7
Luxury Suite with Terrace Jacuzzi
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
8
Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
6
Luxury Presidential Two Bedroom Suite Swim Out
1 King bed and 2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
8
Luxury Presidential One Bedroom Suite Ocean View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
6
Luxury Presidential Two Bedroom Suite Swim Out Dc
1 King bed and 2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
5
Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club
1 King bed and 2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
Luxury Junior Suite Swim Out Diamond Club
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Electric Fan
Private Entrance
Check Availability
Luxury Junior Suite Swim Out
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Electric Fan
Private Entrance
Check Availability
1
Luxury Family Suite with Sea View
1 King bed
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Sea View
Electric Fan
Check Availability
5
Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club
1 King bed and 4 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Luxury Presidential Ocean View Two Bedroom Suite Diamond Club
1 King bed and 2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
7
Luxury Presidential One Bedroom Suite Swim Out
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
Hide Room Types
Guest Reviews(100)
3.7/5
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
Aldina
February 20, 2024
The resort has a great view and it’s large. Half of the staff was very friendly and the other half was very rude. When we checked in, the man that helped us was very rude and dismissive. He wrote down the wrong number on my check in and wasn’t even apologetic about it. My room was in the last building all the way to the end, so I went all the way down there to be given the wrong room. Had to walk all the way back to the lobby and then took my own suitcase all the way to my room which again, is at the end of the property. My room was nice and everything worked, and I ended up having the nicest room out the group of us. Service in restaurants was average or below average. Anytime we called to request something, they never sent it up. It was my birthday and my sister ordered a cake for me and they just never brought me one. Our friends also called for robes multiple times and never got any. I ordered room service one time as a midday snack before dinner and it took over an hour to arrive. We also all booked rooms with ocean views and barely got an ocean view at all. Their massages were below average for the price, and the staff wasn’t very friendly in their spa either. My masseuse was eating candy during my massage and kept throwing the bottle of oil between my legs. Their gym is very nice and has ample equipment for great workouts. Food in their Agave restaurant was great! Stay was average and they could use many improvements.
Alessandro
February 19, 2024
My wife & I's 6th time in Mexico, this was by far the worst trip. We love coming so we kept talking up how great the resorts are to our friends. We decided to try a new place & we were so disappointed. The staff was very rude/not helpful at all. The front desk did not explain anything whatsoever. Apparently if you book with ******* you get 1st priority to dinner reservations & access to the other property "hideaway". We waited for reservations every night because we were not aware & sometimes to get a reservation we had to buy a bottle of wine or a lobster tail they said at the restaurant, this is not our idea of "all inclusive" even some of the cabanas they had you pay for by the pool ($150 champagne) to get it. Front desk guy also gave us the wrong room # & someone was in the room he gave us, after walking all the way back to front desk he didn't even apologize. The only nice employees that made this trip somewhat enjoyable were Jose at Agave restaurant & Orlando at the breakfast buffet. The best part was we would ask for salt/pepper & after waiting 10 minutes they told us they didnt have any after we kindly asked one more time. Most the employees are lazy & just do the bare minimum. They could not even complete simple tasks. They would say they were out of forks & just leave. The bath tub in our room was ready to flip over and the door to the balcony was almost falling off the wall. Resort bathrooms were dirty. Countless more issues but no more room to write.
Teyana
February 18, 2024
Went for Valentine’s Day, the service was poor. They were not attentive to our needs. There were charges to my card that I did not have. Not all bad, the buffet and swim out bars were okay. I do not recommend, for the price!
Luisa
February 18, 2024
The hotel was amazing! The staff and service on the other hand, was pretty disappointing. When we got to our room, we noticed that there were no robes or slippers as advertised and we called to see if they could send us some and they said yes… they never showed up. After spending our first night there we were expecting our rooms to be cleaned and to have clean towels. The only thing that was made was the bed. We had no towels. We called and to our surprise, we WAITED almost 2 hours for towels which took time away from being around the resort. My husband and I were celebrating our honeymoon which we were really not expecting anything special since we never mentioned it prior checking in. Around the hotel, the staff is CONSTANTLY asking you where you’re coming from and what were we celebrating. We took that chance to tell everyone that we were celebrating our honeymoon. (Since they all were asking) and they made SO many promises to us. Supposedly we were going to get a wine bottle sent up to our room, have a little surprise in our room and supposedly they decorated it too. We had none of that. We weren’t so mad about it because we weren’t expecting anything since the beginning but they hyped it up so much and made us very excited that we got a little disappointed when we never received anything. Another thing was that we had ordered breakfast for room service and IT NEVER SHOWED UP! We kept called and staff would just say that they would look in to it. Don’t depend on the staff
Kenya
February 17, 2024
The property was amazing. The food was so so..other that the beach was pretty, the rooms were super pretty, the staff was friendly, check in was easy... we had diamond club and it was worth it
Dayron
February 17, 2024
We booked ocean view and got pool view, we booked king bed and got queen bed. I requested birthday banner they didn’t put it.
Ramlal
February 16, 2024
The food and facilities was awesome. The staff very professional.
We weren’t able to use our 300$ credits because every time we tried they Said we couldn’t.
Also the tours were excellent except the information given to us was misleading and it created some major frustration which we didn’t pay for.
Nicole
February 12, 2024
Restort was great but trying to eat dinner was tough as they do not accept reservations unless your in the diamond club
Ankita
February 7, 2024
Had an amazing experience/ it’s a beautiful property with a very pleasing staff. The restaurants were really good and offers you a good choice. My favourite was Indian( taj) and the best customer service was from Diego (Taj restaurant). He went above and beyond to offer the best service. It’s a kid friendly property. I would highly recommend.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 1 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeAmerican, Continental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.7/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2014
- Number of Rooms: 839
With a stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, you'll be 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun. This luxury property is 12.6 mi (20.4 km) from Puerto Morelos Town Square.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 4 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 840 guestrooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. Plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 4 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 840 guestrooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. Plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Tennis Court
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Children's Pool
Children's Playground
Water ParkFree
Water Slide
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
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