The hotel was nice and clean, I loved how close our room was to the ocean. On our last night we heard the whales swimming nearby. It is a bit far from the center where the Malecon is located so transportation is a must. The entertainment and shows were great. Food was okay, my favorite restaurant was Cocomar (seafood) but only available 12-5 so having any outside planned activities, it was difficult to make it on time. Arriving at the hotel from the airport, we were not greeted by front desk staff. The person who checked us in was a bit rude and forgot to mention a few important things..like the hotel website we need to make dinner or other reservations. It wasn’t until I asked about it that he sent us the link. The rest of the staff at restaurants, bell guys, concierge, bars and room service were polite. The Italian restaurant staff even sang for my Dad since we were celebrating his birthday which made him feel extra special. Overall I would stay here again.