Best Hotels in Puerto Vallarta

Alejandro, Erik, Moises, Rafael are the best! They always take great care of us when we come- Moises and Rafael for more than 30 years! This is not like the new mega-resorts. This is a quiet place with character. We come here to relax, and take an occasional short bus or taxi into town.

My friend and I stayed at Hotel Mío for 9 nights and we had a wonderful time. It was our first time taking a trip outside of the US, and our stay at Hotel Mío did not disappoint. The entire staff was extremely helpful from the very beginning, from helping us get our bags to the room, to 24/7 room service, and their helpful accommodations to our language barrier. Most of the staff knew English, and if they didn’t, they didn’t hesitate to find someone who could understand and help right away. The woman helping us with our bags went out of her way to suggest night life that we may like to experience, making us feel welcome from the beginning. We spent a lot of time at the gorgeous rooftop pool, where we enjoyed drinks, food, and live music under the beating sun. We had an AMAZING server, Ali, for most of our time at the pool. She remembered us throughout our stay, remembering the drinks we ordered, and engaging in thoughtful communications, showing she went above and beyond to make us feel comfortable and accommodated. The manager that we had seen almost every day at the hotel remembered us from the start, and made sure to check in on how we were in passing, while also remembering our orders and helping to accommodate our needs. We will definitely be back in the future, and we hope to see Ali and all of the other amazing staff there as well.

The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.

My Visa was Charged 2 - two days prior to arrival. No relief, reconciliation, explanation as to charges both on my visa and in person. Treated by Reception Manager Sandra with total disregard and demeaning, demoralizing attitude. Still do not have a proper accounting of what each of the two rooms cost per day. Room request for disabled guest in my party ignored and we were placed in a room the furthest away from elevator. Within minutes of arrival in room the toilet bowel actually came right off. Had to leave room for several hours to affect repair. Which subsequently was just caulking and toilet was always wobbling. Shower leaked all over floor into the sink area. Bedding - blanket shredded Floor grout filthy Towels like sandpaper Pull out sofa broken - metal sticking out and filthy All inclusive food was absolutely disgusting. Repeat food daily. Repurposed food, ie; chicken nuggets turned into sweet and sour chicken. Pancakes like frisbee disks. No salad dressings. No vinegar. Restaurant was supposed to be ready/open at 7am at least for coffee. It was usually not ready until at least 7:15. The bellman actually took items left for maid for his wife he said. We had stayed here before and were so shocked and sad at the total downturn of the services and food. Let alone the room. Very, very disappointing all inclusive.

Horrible hotel! Stayed here for 7 nights for our 5 year anniversary. It all started at checkin. Before you get your room keys you’re forced to listed to a 30 min timeshare sales pitch. After we get our keys they put us in a room on the second floor. Floor 1 and 3 are being completely renovated and be renovated I mean gutted from top to bottom. 7am the next morning we are woken up to jackhammering and sledgehammers shaking our room! We decide to get up make coffee in the room and go talk to the front desk. We go to pour water in the coffee maker and it’s completely covered I mold! We go to the front desk and tell the man our situation. We are told that they are sold out, but (conveniently) they have a suite available for $140USD extra a night! We pay, cause we are 2000 miles from home and just want to have a decent rest of our vacation. We get to our room and it’s THE EXACT ROOM JUST ON A QUIET FLOOR! Not a suite! Not an upgrade. We go to the pool and invite 2 friends from a neighbor hotel for drinks/food at the pool. We all order drinks/food and 10 min later we are told that our friends have to pay $150USD to be at the pool!!! There’s literally 6 people at the pool besides us! We cancel our order and try to leave. We are told we still have to pay for the food/drinks we never received! Complete scam! They were never sold out by the way. The 7 nights we were there were saw maybe 20 people. Do not stay here!!! Worst vacation of my life!

I have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.

Loved this place, Close to everything. Money exchange across the street, OXXO right at the end of the block (left) out of entrance. This hotel is in a loud old town area but if that is what you are looking for this is the place for you! Alot of locals with families frequent this hotel, it is a bit outdated and the pool is rather small, but it is a great place with convenience to everything. The wharf to Yalapa etc... it right outside to the left on the beach. Flea market close by, everything close by. Rooms- Very outdated and i noticed some mold, but you dont spend 24/7 in your room. Staff- INCREDIBLE!!!!!!! - HUGE SHOUT OUT TO VICTOR THE BARTENDER WHO SERVED ME EVERYTHING EVEN WHEN THERE WAS A LINE UP QUICKLY AND EFFICIENTLY ! ( THERE WAS NOT A LOT OF TOURISTS WHEN I WAS THERE) --HUGE LOVE SENDING TO ZUMBA MY MAID, WHO WAS SO PATIENT AND HELPED ME ANYTIME I NEEDED ANYTHING. FOOD- Mostly pretty good, soups were really good, snack bar by the beach entrance served the usual fatty foods but filled the gap until dinner. I stayed in a super saver room which is VERY small, so if you can stay in a room facing the pool. This room was alright for what I used it for, to sleep mostly, but it is very loud until about 2 am. All the staff are very accommodating and kind. I had Zero problems here and would highly recommend this little gem. I will stay there again, just in a different room. Cheers!!!!!

Excellent service and location !!!

We had the pleasure of staying at the Krystal Puerto Vallarta for the month of August 2022. The team was very accommodating from the moment we arrived. Lilian Lozano a front desk manager was simply outstanding and very accommodating to our needs. Our room was clean and modern with a great ocean view. Gabriela (Gabby) our cleaning lady, ensured our room was in great shape, with great pride and attention to detail and always with a great smile. The food was very good and tasty, eating at different  restaurants was a nice treat. The Manager of the restaurants,  Maricela  Hernandez was most welcoming and thoughtful, providing an experience that exceeded ou expectations and treating us to some delicacies at the end of our trip. The serving staff at the restaurants were great. Special mention goes to the following individuals for the great service and attention to us as clients: Alberto as from day one provide great service; Omar Becerra table Captain always leading by example; Rahul, Eduardo, Enrique, Hilda, Maria and Hugo always tending to our needs. Thank you for making our month visit wonderful and memorable. Until the next time....Hasta Luego Amigos Mexicanos Julio and John

This is the city center. Hotel swimming pool and right in front of hotel There are many things to see on the beach and beach walk I was generally satisfied