Unfortunately this hotel does not live up to the “luxury” standard which is probably why it is so heavily discounted.
After 3 days staying here I moved to the Ferra Premier by JG which has much better service.
Pros: Good amenities(nice pool, gym, kayak rental etc). If you are looking for peace and quiet the location is far away from the touristy areas. The seating area by the beach is nice. The free shuttle is also good.
Cons: The main complaint is that the customer service was generally terrible, the front desk staff were miserable as were most of the serving staff, main exceptions being the friendly pool boys and the cleaning staff who always greeted you in the corridor. As well as that, they want you to wait whilst staff check the room when you check out, in case you stole or broke something? Similarly I was told they needed 3 days notice to book an airport shuttle? Honestly management haven’t got a clue about luxury hotel standards.
Whilst the hotel looks nice, build quality is terrible, there is no ventilation in the room bathrooms and the drains stink around the building.
Also the neighbourhood is in the process of being built so the walk to the beach is through a sort of half built ghost town.
Tip: The food huts down by the beach have nice cheap local food options.